Overall rating Based on 238 reviews
Ojai Valley Farmstand
I read several reviews about the developers abandoning the app, but it seems that it has been bought by another group now. I have been in touch with them, about starting to use the app with our store, and I have to give them a 5 for great customer service. Very helpful prompt replies to emails, and willingness to consider the unique needs of my store as they continue to develop and improve the app.
Love this app, but now it's not loading... As other reviews have said your support is terrible as multiple questions I've had are still unanswered. I figured those out myself but now that the program simply isn't working I'm at a loss.
Update: It seems that they have added a Helpdesk software! The app is truly wonderful! Shopify should take note. Now that their support is improving things are perfect!
Edit Order is an amazing app.
Blackpants Workwear sells hairdressing and beauty uniforms and without Edit Order we would not have been able to choose Shopify as an e-commerce platform.
It makes it possible to process phone orders for existing customers and exchange products for sizes or styles easily.
Support is great and they are always up for suggestions on new features.
This app is an essential for us to run our business and it now works for us.
There are still a lot of improvements we would like but the good news is that communications with the new owners don't go into a black hole.
They are very responsive and inspire confidence that they are listening and really care about their customers. A refreshing change!
A few days after I wrote the below review, Mike from Edit Order (new management) contacted me and sorted everything out. He quickly responded to all my emails and questions and even added some new functionality which helps us speed up the manual order process. Very happy with how this app works now.
We're not even able to access this app anymore, even when we approve the charge of $19/month. No reply from the support desk.
This was once a great app at a very reasonable price and it's a shame that all the hard work Ryan (previous owner) put in has gone to waste. We will be looking elsewhere to create custom orders.
Five stars are definitely less for this app, sometimes we need to throw in extra discount for a customer, so we just edit the order and reduce the price as orders are cash on delivery.
Secondly we also take manual order via WhatsApp, this app let us create orders on Shopify after we add customers manually.
Elite1FitGear - Elite Apparel for the Elite Athlete
This app is awesome. It addresses changes to orders after placed, exchange orders and returns. We uses to adjust our inventory manually which was very inconvenient. This solves so many problems and we are able to print mass invoices at one time with a custom look that is extremely easy to setup. I rarely write reviews, but this app deserves it. In addition, support has contacted us twice just to check in and make sure things are running smoothly. A+ all around.
Premium eJuice Samples
We use this app everyday and have come to rely on it as an integral part of our business. Shopify has been missing one extremely important piece to their e-commerce solution and that has been a way for merchants to edit orders. Edit Order has been a blessing to us as it makes this not only possible, but simple and efficient.
I have only used Edit Order for the past week and already I see benefit. I have a lot of phone orders and Shopify does not provide a way to do that.
War History Online Store
Could not run my store without this app!