This is a great app, with powerful functionality. If you're like us and run a subscription service, then your orders will likely come in containing virtual products (the subscription). Edit Order allows us to edit these virtual items and replace them with real ones. It also allows us to create replacements, exchanges, and more. In addition to a great product, their team is tight-knit and passionate, always there to help when needed. Highly recommended!
I will start with the obvious, you should not need this app. Shopify should have real edit order capabilities, but they do not. Now that we have that out of the way, I can say that this is a great app and the team behind it is also great. Is it perfect... no. But you can raise issues and they listen, and when they can will work on it. Some limitations exist because of Shopify, and I do not fault them for that. As others mention, this will impact your reporting, so I recommend that you invest in building out your own reporting database. If you have a sizable business, you should be doing this anyway because Shopify won't meet your needs regardless.
Things that I would like to see... the ability to manage partial payments including partial payment requests, better wholesale/tiered pricing functionality, better linking between payment transactions and actual orders.
International Key Supply
I use Cleverific frequently to create draft orders through Shopify through the back end for customers. Their application makes processing manual orders saves time and is easy to use. Their tech support has been incredibly helpful and wonderful to work with. Highly recommend this application to anyone in need!
Thank you for your kind words! We're happy to hear that the features of Edit Order has been helpful for your business. We're always here if you need our help. :)
Trees of Antiquity
We use this to fine tune the way we collect payment from customers (deposit now, final payment later). Much easier than Shopify's base model editing and many functions to individualize order entry fields and discounts. When issues arise, customer service is always very prompt in resolution.
Thank you so much for taking the time to give us this amazing review! We do our best to give you quality service. Please feel free to reach out to us anytime. :)
State Bicycle Co.
Great app with better functionality than shopify's native "edit ordering" capabilities. Would recommend
Thank you for taking the time to give us a 5-star review! We're really happy to hear you appreciate the functionality Edit Order offers. Please feel free to reach out to us if you need anything! :)
Dutch Bros Parts & Equipment
This is a great app for editing orders. Has additional note fields that aren't offered with Shopify's Edit Order which is nice to have! Customer service is helpful as well.
Thank you so much for taking the time to leave us a 5-Star Review! We're glad to hear that you like the additional note fields :) Please feel free to reach out whenever you need us!
An absolutely must-have app if you're still frustrated by the limited editing capabilities available in the Shopify admin. It's not perfect, but nothing ever is. Kudos!
Thank you so much for this great 5 star review! We really appreciate you helping to share the word about us. Please let us know if there's anything we can help you with.
We have been using Edit Order since we migrated to Shopify Plus, it has been a very useful tool for handling item add-ons, as well as order returns and exchanges. Keep up the great work!
Thanks for the wonderful review! We're glad Edit Order has been useful in helping you handle item add-ons and order return and exchanges! Please feel free to reach out whenever you need us.
Edit Order has actually saved many of our sales from being lost, by providing a service that is not native to Shopify, being able to edit an order after a customer had made it.
You can invoice customers and have them pay on their own, which protects us in California, from chargebacks, instead of manually entering a customer's credit card. The logic in the app is flawless, and works exactly as you would expect it to, and has features you wouldn't even consider as necessary (but trust me, they are!).
Just an overall great app.
Thank you for the awesome review! We really appreciate you taking the time out to share your experience with us. We do our best to meet the expectations, and we're happy to hear that we met them for you. Please feel free to reach out whenever you need us. :)
We use this app almost every hour! If a customer wants to change the color of what they order, you don't have to refund them completely, then re-charge them (which is not cool since refunds can take up to 10 days to post).
There isn't a single other app we use (and we use a fair amount of apps) that have been as useful as this app.
The reporting payments are a bit of a headache for now, but I know this is more of a limitation in Shopify, and once able to, the developers of this app will have it changed quickly. They're really on top of everything!
Thank you for your kind words! We are happy Edit Order has been able to help you daily. We're glad to have been able to meet your expectations. Please fee free to reach out anytime. :)