The fact that you are selling an app that allows people to edit orders and NOT PROVIDE the function to send an order confirmation / receipt of their updated order with new total price is unbelievable. This should not be premium feature, its a BASIC REQUIREMENT after editing an order that they customer sees the new breakdown of prices and total cost.
We're sorry that your experience with us not what you expected. We've been diligent about reaching out to you over the last month about this and did not receive a reply. We do have the function to send an order confirmation and it's well documented here https://help.editorder.net/article/39-send-an-email-notification-when-updating-an-order and it does not require a premium plan.
Great app! We found it invaluable while we were taking pre-orders and needed to be able to edit lots of orders. Would recommend to anyone needing order editing capacity. Thanks Edit Order team
Thank you so much for your review! We're happy that Edit Order helped you take pre-orders easily and effectively. :)
We use this app on a daily basis. It is wonderful for editing and creating custom tickets. Since it simply adds a letter to the existing tickets and deletes the old ticket- the management of open orders is very clean and easy to keep up with.
Defiantly worth the price. We could not manage without it!
Thank you so much for you review! With your great suggestions, we're excited that we can add improvements that make Edit Order work even better for you.
Great App! I use it everyday for about 1 year. Support is fantastic! I needed a custom return text for payment gateway in Greek language and they added it to the next update. Thanks...
Thank you for your awesome review! We were happy to add the Greek payment gateways for you.
We use this app many times a day. I have spoken with customer service a few times and they are VERY helpful. Got us squared away right away. I would highly recommend.
Thank you so much for your review! Really glad that payment requests helped solve a big problem for your business :) Please feel free to reach out if you need anything else!
Great App! So easy to use and does exactly what we need. There support team is really nice and helpful. They don't leave you hanging like other companies.
Thank you so much for your review! It's always a pleasure to work with your team when you need support :) Please let us know if we can offer any more help!
Every apparel store NEEDS this app! Edit Order is used dozens of time a day to change sizes & styles...
Thank you so much for your review! We're really happy to hear that Edit Order is helping your business by allowing you to make changes to your orders. Please let us know if we can offer help with anything at all!
Too Fast Online
CONSISTENTLY GOOD APP. THE ONLY ONE THAT ACTUALLY DOES WHAT WE NEED IT TO DO. GREAT CUSTOMER SERVICE AS WELL!
Thank you so much for your review! We're always happy to answer your questions and help get you the support you need :) Please let us know if you need anything else!
Starseed Designs Inc.
Great app. Does everything I need it do, would recommend. Customer service is very helpful and prompt as well.
Thanks so much for your review! Happy we were able to help you to get the reports you needed to close out your year. Please let us know if you have any more questions or if we can offer any more help!
We've been using Edit order for about 4 months and have only great things to say about both the app and their customer support. Edit Order has been instrumental in helping us resolve operational challenges we were facing with various types of orders. Being able to edit and re-save has been unbelievably helpful.
We did experience a couple of small issues with the app, and Edit Orders team was responsive to fix them in a timely manner. In one case, (some incorrect taxation on our non-taxable items), Edit Order reviewed and pushed out a change to resolve this issue. Too often apps say they'll get around to a fix but it takes ages to see it happen. In the second case, Edit Order lobbied another company on our behalf to resolve a discrepancy with how they were handling the data. All in all, extremely impressed by their customer support - thank you Josh, Andrew & Tu!
Thanks so much for your review! It's a pleasure working with you and your team and we're really happy to hear that we were able to resolve the tax issues you ran into :) Please feel free to reach out whenever you need us!