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Phenomenal piece of software - they will even add a feature I requested "just for me"; extremely strong recommend - Philipp, Co-Founder at www.FYF.io
Claims to be able to uncancel order. I now have an order stuck in limbo thanks to this app. Support offers no help to resolve the issue.
Found it pretty useful the one time I needed it. It "uncancelled" an order and created a new one with a similar order number and captured payment. Couldn't bring myself to pay monthly for it though as that use case was a one-off for me.
Really should be built into shopify, but if you need the functionality, I wouldn't hesitate to grab it.
The app caused more problems than it solved. Rather than editing an order, it actually created an additional order. Both orders wind up in the shipping que which just creates an opportunity to screw up...especially since they are not consecutive orders. In addition to this headache, both orders show up in your daily revenue even though the original order was refunded. It totally screws up accounting. Do not install!!
Support isnt quick and when customers placed orders, we needed to be able to adjust the shipping. Well it doesn't tell you if you have to charge shipping costs separate or if it does thru the system because no credit card info was given to us to run the remaining balance. It really has hiccups in the system, it wasn't was for us at all.
Really easy to use and the customer service was excellent!
This is genuinely a bad app, we are a small business and time counts it takes too long for a reply to help. It essentially messed up my orders and reports, best thing to do Is cancel an order and start again.
We're so sorry you weren't happy with our support. We received your request over the weekend, outside of our regular support hours (Monday-Friday, 9AM-5PM PST).
We came into the office this morning on Monday (4/29) and saw your request. We responded to you immediately and we're confident that we can help you resolve any issues you've run into. We look forward to hearing from you.
Would not recommend it. The app messes with both the total sales number and the order numbering. Both are SUPER critical for tracking your store.
Thank you for your honest feedback, and we're really sorry to hear about your frustrations with the total sales number and ordering number. Unfortunately, we're limited on how Shopify handles reports. We would definitely fix this issue if we could, and this is something that we have been working on with Shopify over the years, and hope that this will be resolved soon.
We do our best to be transparent about this and have a well-written documentation on how to filter out and get accurate reports. We are more than happy to help you filter out the reports to track your store accurately, please email us at support@editorder.net
It sounds so easy and it is easy to make changes...until you find out it creates a new order in place of the old one which created more problems for me to fix. With the way my system is set up this won't work for me and I really wish it would have. Beware that the duplicate order will show up in your Shopify reports which will inflate sales.
Thank you for your honest feedback. We’re sorry your experience with us wasn't what you expected and that we didn’t have an opportunity to help you before this review. Unfortunately, we're limited on how Shopify handles reports. We would definitely fix this issue if we could, and this is something that we have been working on with Shopify over the years. We do our best to be transparent about this and have well-written documentation on how to filter out and get accurate reports here: https://help.editorder.net/article/41-how-cancelled-orders-affect-your-shopify-reports. We also offer an editing mode called Quick Mode that allows saving simple edits in place and avoiding the double reporting issue in Shopify.
We are more than happy to help you filter out the reports to track your store accurately, please email us at support@editorder.net
Please do not use this app to edit POS sales. The coding is only set up for online. I also believe that it has not been fully tested. I lost a large amount of money because it decided to remove the tax from an edited order. I still will have to pay the tax to the state and Shopify has no way of resending the actions caused by this app. Therefore the taxes I collected had been removed and I still the taxes. The only reason I am giving this a 2 is because someone did respond, but basically the answer was sorry. Therefore I am out double the amount :(