Cleverific: Order Editing

This app has totally screwed up our daily numbers. Duplication of edited orders, payments and fulfilment that can't be edited to reflect the date of transaction. Customer support is terrible.

DO NOT INSTALL -- the developers have abandoned this app and support emails are bouncing back. Shopify needs to remove this from the app store immediately.

There is a change in management for this app and there is no communication ever since this app has been bought out by new management. Now, the new management has become greedy and started charging the basic stores as well a monthly fee of 19$. Sorry! I am un-installing this app as I will not pay so much monthly. Watch out for that May 3rd date as you will be charged from that date and it is no longer FREE.

UPDATE : Even when you approve the charge, this app is not working as it is unable to confirm the payment like others said. I had to use it for a couple of days until the trial period is over to fix a few things. In any case, I found Stitch labs app which costs a little more but it helps through inventory and does everything Edit order does and more.. Check it out. I am pretty thrilled to be testing it.

This app was working great!
But now is broke and no answer from support - looks like from the reviews that I'm not the only one.

Use the retail package for brick and mortar store. This cancels the original order, makes a new one with the edited items, and marks it as paid so you can't accept payment on either order. It also makes a mess of accounting. Hot garbage.

I had to delete this app also! It was working, now it is not! No valid support obvious.

1 star because the app will duplicate your sale for the order you edit by cancelling the original order and creating a new order. This would be ok if the sales figures were adjusted too but Shopify's reports do not reflect the correct sales total after the edit. Also, once Edit Order creates a duplicate order in Shopify, there are no options to correct the sales figures or reverse the "cancel" status on your original order.
YOU NEED TO KNOW - I learned the hard way that the actual sale and money transfer remains attached to the original order even though Edit Order cancels it. What an accounting mess this app creates!!

The app is a nice idea, but AWFUL. Especially if you use other apps.

I use a shipping app to ship all my packages in. When you edit an order, it duplicates the order versus editing it. I was sending out duplicate packages to people due to the way this app works.

It does what it's supposed to do, but it will mess you up if you use shipping apps!

ALSO, this WILL skew your revenue and daily revenue. Since it creates a new order once you edit, Shopify reads it as a new order.

Not worth paying for.

Did not work well for us. Every time we edited an order, it screwed up our Shopify sales numbers. Started noticing inventory issues created after editing orders with those specific items (inventory would be wrong). Not sure what was going on. Don't have time to mess with it. It is making more work for us than it is worth.

Support said there is no way to get around the sales numbers being wrong after editing an order. I use those numbers for lots of things, and hate that this app screwed them up.

If I could give no stars, I would, as a business owner we don't need unnecessary costs ! THIS IS A PAID APP, and should work for SHOPIFY customers! Total waste of time, the "edit order" is completely misleading, instead of editing it creates a new order, the same thing that can be done on your own. I tried to edit an order but instead have 2 duplicate orders that I still have to cancel. I also reached out to customer service for additional help, perhaps I was doing something wrong, but instead I was told how Shopify does not allow certain permissions for the app. App developers should find a different target customer base that this would work for!!!!