Cleverific Order Editing

I have a relatively new store and have been using Edit Order for about a month now. I love it! It really does make the process of editing an order much easier. I especially like the notes it automatically adds to the order fulfillment screens in Shopify which make it great for keeping track of what edits were done to an order.

Also, support by the developer has been terrific so far. They quickly responded and clearly explained several points that this Shopify newbie didn't quite understand, even offering advice on how to get accurate sales data reports from Shopify.

I highly recommend this app!

Edit Order is THE missing piece when it comes to Shopify. It's simple to use and if there are ever any problems, Andrew & Tiu are very responsive and helpful. Thanks!

This app enables me and my CS team to help customers as much as possible without causing inconvenience to them. My new favorite feature is invoicing customers for adding an item to their order, after they have made their purchase. Edit Order has definitely impressed us and our customers. Great tool, highly recommend!

Great customer support, makes processing orders more straight forward and helps you to offer better customer service to your customers with the flexibility it provides.

Great app and support so far. It does what it promises and does it well. Looking forward to more advanced features as the app grows.

This makes exchanging products a lot easier.

This app is really essential with any Shopify instance. It provides functionality that Shopify should have had all along, allowing you to Edit an order, removing or adding items, or just swapping variants.

Any issue we've run into has been resolved quickly by their support team, and they really take into account what users are requesting when adding new features.

Even when Shopify adds editing ability, we'll likely still use this app, as they've got the experience with what customers need, and are always extremely helpful. I've never waited more than a day before hearing from their support team, and they know their product! No first tier support to get through that gives useless suggestions like most apps.

I'd recommend this app to anyone and everyone using Shopify!

We use this app almost every hour! If a customer wants to change the color of what they order, you don't have to refund them completely, then re-charge them (which is not cool since refunds can take up to 10 days to post).

There isn't a single other app we use (and we use a fair amount of apps) that have been as useful as this app.

The reporting payments are a bit of a headache for now, but I know this is more of a limitation in Shopify, and once able to, the developers of this app will have it changed quickly. They're really on top of everything!

Like almost any app, it did not come without its bugs and minor problems. There were times when the search function did not return products and we had to use a workaround to finish a task. But then, there was something that is invaluable when it comes to dealing with software. That is great support from the developers!

Andrew, Drew, Tu, and the rest of the team have always been there when we needed them and addressing any problems usually took a day, or two at the most! Sometimes the guys were there even when we did not need them, just checking.

Totally recommended app overall, especially if you have to edit hundreds of orders a day!

Konstantinos Sakkas - brands4all.myshopify.com

We have been using Edit Order since early in 2015 when we moved our store to the Shopify system. What impresses me most is how reliable the system works, and how they continue to enhance the app.

Since nearly all of our products require custom or personalized content, we have used the app to edit existing orders when a mistake was made entering the content. Being able to edit content without cancelling and starting over is essential to our product line, and relationship with our customers.

However, we have definitely struggled with how to manage reorders, where some of the content needed to be changed. Until this latest update to the software that allows for draft orders can be edited ... we had resigned ourselves to entering the order from scratch, even if the change was very minor. NOW, we can duplicate the previous order, save it as a draft, and then use edit order to edit the draft. Once the order is just right, we can send (email) an invoice to the customer for payment.

It is great when software solves a problem, works right, and the company is responsive to customer needs!!!

Ron
Label-Headquarters.com