Recensioner (308)

Helhetsomdöme
4,6
Antal per omdömesnivå
  • 81 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 3 % av omdömena har 2 stjärnor
  • 8 % av omdömena har 1 stjärnor
16 juli 2018

Claims to be able to uncancel order. I now have an order stuck in limbo thanks to this app. Support offers no help to resolve the issue.

Lost Collective
Australien
8 dagar användning av appen
29 mars 2016

The app caused more problems than it solved. Rather than editing an order, it actually created an additional order. Both orders wind up in the shipping que which just creates an opportunity to screw up...especially since they are not consecutive orders. In addition to this headache, both orders show up in your daily revenue even though the original order was refunded. It totally screws up accounting. Do not install!!

Bullgooseshaving
USA
4 dagar användning av appen
19 september 2016

Support isnt quick and when customers placed orders, we needed to be able to adjust the shipping. Well it doesn't tell you if you have to charge shipping costs separate or if it does thru the system because no credit card info was given to us to run the remaining balance. It really has hiccups in the system, it wasn't was for us at all.

Kendall Hartcraft
USA
4 dagar användning av appen
28 april 2019

This is genuinely a bad app, we are a small business and time counts it takes too long for a reply to help. It essentially messed up my orders and reports, best thing to do Is cancel an order and start again.

Solstice Hot Tubs
Storbritannien
Ungefär 21 timmar användning av appen
Cleverific, Inc svarade 29 april 2019

We're so sorry you weren't happy with our support. We received your request over the weekend, outside of our regular support hours (Monday-Friday, 9AM-5PM PST).

We came into the office this morning on Monday (4/29) and saw your request. We responded to you immediately and we're confident that we can help you resolve any issues you've run into. We look forward to hearing from you.

7 maj 2020

Would not recommend it. The app messes with both the total sales number and the order numbering. Both are SUPER critical for tracking your store.

Bonrisu
USA
Ungefär 19 timmar användning av appen
Cleverific, Inc svarade 7 maj 2020

Thank you for your honest feedback, and we're really sorry to hear about your frustrations with the total sales number and ordering number. Unfortunately, we're limited on how Shopify handles reports. We would definitely fix this issue if we could, and this is something that we have been working on with Shopify over the years, and hope that this will be resolved soon.

We do our best to be transparent about this and have a well-written documentation on how to filter out and get accurate reports. We are more than happy to help you filter out the reports to track your store accurately, please email us at support@editorder.net

5 januari 2017

I installed it to edit one order. It cancelled the first order, and created a new order. They are now both showing in my stats. My payments will now not balance with my shopify stats the way this is set up. Very bad.

Subliworks
Kanada
17 minuter användning av appen