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Total game changer. I have been looking for a way to split orders in Shopify for a long time and have finally found it. Josh and the team have made it super easy and user friendly to add and remove items from orders and split orders up. Their customer service is also the best I've experienced in Shopify app land. Highly recommended!
Thanks so much! We're really happy that Edit Order is helping you split your orders, and we're excited to expand our support for order-splitting to make the process even better :) Please feel free to reach out whenever you need us!
Edit Order has been really stellar for our company. We have been using it differently - as a platform for our exchanges. Kinda complicates things haha.
However, the guys over at Edit Order have been really amazing, helping us out and doing little fixes so that we can make it work. The level of support is stellar!
Definitely would recommend!
Amazing app with great functionality, I would highly recommend it. Ryan has been extremely helpful.
The app caused more problems than it solved. Rather than editing an order, it actually created an additional order. Both orders wind up in the shipping que which just creates an opportunity to screw up...especially since they are not consecutive orders. In addition to this headache, both orders show up in your daily revenue even though the original order was refunded. It totally screws up accounting. Do not install!!
Support isnt quick and when customers placed orders, we needed to be able to adjust the shipping. Well it doesn't tell you if you have to charge shipping costs separate or if it does thru the system because no credit card info was given to us to run the remaining balance. It really has hiccups in the system, it wasn't was for us at all.
Excellente App.
I was having issues with a few of my orders and with this app it was resolved within 5 minutes.
Customer service replied very quickly and went the extra mile to help me resolve this rapidly.
I definitely would recommend this to people who have Shopify stores.
This is genuinely a bad app, we are a small business and time counts it takes too long for a reply to help. It essentially messed up my orders and reports, best thing to do Is cancel an order and start again.
We're so sorry you weren't happy with our support. We received your request over the weekend, outside of our regular support hours (Monday-Friday, 9AM-5PM PST).
We came into the office this morning on Monday (4/29) and saw your request. We responded to you immediately and we're confident that we can help you resolve any issues you've run into. We look forward to hearing from you.
Would not recommend it. The app messes with both the total sales number and the order numbering. Both are SUPER critical for tracking your store.
Thank you for your honest feedback, and we're really sorry to hear about your frustrations with the total sales number and ordering number. Unfortunately, we're limited on how Shopify handles reports. We would definitely fix this issue if we could, and this is something that we have been working on with Shopify over the years, and hope that this will be resolved soon.
We do our best to be transparent about this and have a well-written documentation on how to filter out and get accurate reports. We are more than happy to help you filter out the reports to track your store accurately, please email us at support@editorder.net
Phenomenal piece of software - they will even add a feature I requested "just for me"; extremely strong recommend - Philipp, Co-Founder at www.FYF.io
Really easy to use and the customer service was excellent!