Cleverific Order Editing

The customer support for this app has been quick, responsive, and friendly.

We've learned a few things the hard way in regards to how the app impacts our accounting and shipping:

- Even though it's nice to have order numbers preserved with a suffix, we had to turn that function OFF because the order number with suffix was not getting passed to our fulfillment program or our data reporting app. It was sending a different order number that was not showing up in the Shopify admin. This was creating a confusing mess that was time consuming to parse out. SOLUTION = Uncheck that setting. The canceled and new order won't be related by order number, but now we just write a note in the new order note to link the new order number back to the old order number.

- The default setting in the app is to preserve the timestamp of the original order on the new order so the canceled and new order will show up together in the order feed. Again, this seemed like a great feature, but we also had to turn that function OFF because Shopify was using the timestamp date for monthly financial reports, while our data reporting app was using the actual date of creation for the new order. This created problems on the accounting side if an order was created in one month, but edited in a different month. SOLUTION = uncheck that setting as well.

I'm still giving 5 stars because if you have the settings right for your needs, the app works really well and helps provide flexibility that we wouldn't have otherwise. Plus, the support has been amazing and they've even made some changes based on our requests.

I don't know what we would do without this app. It solved so many problems relating to editing orders and it couldn't be easier or more comprehensive. I highly recommend it.

Love this app! We sell healthy prepared meals and sometimes customers need to change their order after it's placed--either they need to add an item, remove and item, or both. Edit Order allows us to easily assist customers and get them exactly what they want without having to completely delete and refund the initial order and have the customer place an entirely new order, or rely on two separate order numbers/invoices (which can be a nightmare for streamlined distribution). I highly recommend this app to any business that needs to edit orders/invoices in Shopify!

Great App. Easy to install, easy to use right after installation. Very efficient tool. Recommended!

Ryan is brilliant, he made some changes we needed within the hour. I would give this app 10 stars if I could. BRILLIANT!!!

The app does exactly what it should and also allows you to add product discounts, cart discount, line item properties and more.

In the instances I have to asked for some help the question was answered in a matter of minutes.

The Edit Order app is excellent and well worth the cost - I've tried other app's, and they were worthless. Edit Order is a well thought-out, comprehensive app that integrates perfectly with Shopify. You may not use it every day; but, you'll be thankful you have it when you do need to change an order. An excellent feature that I love is that it preserves the previous versions of any order you modify. The only drawback is how it integrates with the reporting features.

The customer support from the Edit Order team is impressive - quick, helpful and supportive.

Yes. Yes. Yes! This app is wonderful. One click installation and it works. I used it immediately to create an order for a client that we wanted to send something for free. Great app. I highly recommend.

Love this app, but now it's not loading... As other reviews have said your support is terrible as multiple questions I've had are still unanswered. I figured those out myself but now that the program simply isn't working I'm at a loss.

Update: It seems that they have added a Helpdesk software! The app is truly wonderful! Shopify should take note. Now that their support is improving things are perfect!

Very friendly and professional team, had a problem with taxes and they fixed it real quick! App satisfied all our needs in a clean and easy to follow UI.