Cleverific: Order Editing

Edit Order has been really stellar for our company. We have been using it differently - as a platform for our exchanges. Kinda complicates things haha.

However, the guys over at Edit Order have been really amazing, helping us out and doing little fixes so that we can make it work. The level of support is stellar!

Definitely would recommend!

Amazing app with great functionality, I would highly recommend it. Ryan has been extremely helpful.

Use the retail package for brick and mortar store. This cancels the original order, makes a new one with the edited items, and marks it as paid so you can't accept payment on either order. It also makes a mess of accounting. Hot garbage.

I had to delete this app also! It was working, now it is not! No valid support obvious.

Edit Order fills in a glaring Shopify omission: The ability to edit orders. Customers are bound to select multiple items one size and accidentally add one with a different size. (My former shop would flag such discrepancies in the checkout window.)

Edit Order does not flag discrepancies but it does allow you to contact a grateful customer and change line items on their invoice. Refunds and requests for additional funds are seamless handled through the Shopify interface. Customer service has been excellent.

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My only complaints have nothing to do with the app, but rather how Shopify maintains its audit trail. Edits require the original order to be canceled and a new one created. Cleverific makes this process as transparent as possible; it can even adjust inventory.

The issue is that Shopify includes multiple sales in the customer history following an edit. If you edit a variant description without even touching the price on a $50 order, customer history will indicate 2 orders totaling $100 have been made. Need to make another edit? Now the customer has placed 3 orders totaling $150.

Very useful app, but I think you really need to do something about the "double" sales reports. Each time I edit an order, the sales reports becomes more and more wrong.
For 29$ by month, I think you can do it better..

highly recommend this app!! Has all the functionalities you need and should be standard in Shopify as others mention. Only thing missing is the ability to accept partial payments and then we can give 5 stars :-)
Support is worth 5 stars allready

Excellente App.
I was having issues with a few of my orders and with this app it was resolved within 5 minutes.
Customer service replied very quickly and went the extra mile to help me resolve this rapidly.

I definitely would recommend this to people who have Shopify stores.

1 star because the app will duplicate your sale for the order you edit by cancelling the original order and creating a new order. This would be ok if the sales figures were adjusted too but Shopify's reports do not reflect the correct sales total after the edit. Also, once Edit Order creates a duplicate order in Shopify, there are no options to correct the sales figures or reverse the "cancel" status on your original order.
YOU NEED TO KNOW - I learned the hard way that the actual sale and money transfer remains attached to the original order even though Edit Order cancels it. What an accounting mess this app creates!!

The app is a nice idea, but AWFUL. Especially if you use other apps.

I use a shipping app to ship all my packages in. When you edit an order, it duplicates the order versus editing it. I was sending out duplicate packages to people due to the way this app works.

It does what it's supposed to do, but it will mess you up if you use shipping apps!

ALSO, this WILL skew your revenue and daily revenue. Since it creates a new order once you edit, Shopify reads it as a new order.

Not worth paying for.