Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to streamline the order editing process, including modifying prices, taxes, and shipping fees. It's particularly useful for businesses handling large volumes of orders or frequent adjustments. Features like abandoned cart recovery and payment requests are seen as time-saving. The app's intuitive, customizable interface and ability to address Shopify's limitations are also praised. Merchants commend the customer service for their quick and knowledgeable support, making it a must-have tool for enhancing order processing and customer service capabilities.

February 10, 2015

Very, very handy app. For features that should actually be built in but nonetheless they aren't. Excellent tech support (on the weekend) which is good for a entrepreneur running more than one business. Used minimum of my time and did most of the heavy lifting in the background then got back to me by email. Therefore I could review at MY convenience, unlike many support services (Microsoft?!) - thanks Mike

RepRap Warehouse
Canada
12 months using the app
February 27, 2018

Amazing app, saves a hell of a lot of time!!
Works great, support is actually very helpful and support guys know everything. Super happy business owner - thank you guys!

Comfortgroup
Canada
12 months using the app
May 30, 2017

Love this app. Love the folks behind it. We use it to edit orders and are starting to use their latest feature, the ability to create orders. We have lots of phone orders and the Shopify experience does not let us add any properties, which is vital to our business. Edit Order has given us a UI that works. In addition, we had a question and they got back to us right away and were really open to hearing our use cases to make their product better.

Pike Place Fish
United States
11 months using the app
February 27, 2019

This is a great app that does exactly what the name says. It's quite simple to use and their support staff is easy to deal with if something goes wrong. Some functionality such as issuing refunds isn't in a perfect state, but the team seems to be constantly updating and improving. Overall this app is the way to go if you need to edit your online orders.

The Silk Road Spice Merchant
Canada
11 months using the app
Edited April 16, 2019

The Cleverific team is amazing! We had an issue that we couldn't reorganize products on the order. This was confusing our clients, because our main items were being input first and getting placed below the add-ons. We constantly were changing orders because clients needed add-ons (yay up-sells) to their order, but it was making the list look backwards. Now, we can reorganize our items to make it less confusing to our clients, and they love it (and we love it too)! Thank you to the Cleverific team for such a killer app, that in my mind, is a must-have for all Shopify stores! *I feel like I should clarify that this wasn't a feature that was in the app when we first downloaded, but realized it was something that we needed. They added this, because they obviously care about their customers and the experience with their app! Thanks again!!

Marching Show Concepts
United States
11 months using the app
Cleverific, Inc replied April 16, 2019

Thanks so much! It made our day to be able to incorporate your suggestions into Edit Order quickly. If you need anything else, you know where to find us!

February 21, 2018

I am blown away that Shopify does not have this functionality. Edit Order by Cleverific is exactly what you need if you take orders on your site and need to change/edit them in any way. Thank you!!!!!

Snoring Beagle
United States
11 months using the app
April 6, 2018

Very helpful to modify an order! Support team responded right away to a question too

Tracksmith V2
United States
11 months using the app
February 7, 2023

Saves time. Time = money. Good deal. I mainly use edit order to pull abandoned carts and create usable orders out them in a few clicks. Previously we would have to manually type up abandoned carts into a separate order. Edit order has saved us a ton of time by this feature alone.

GRAV® Wholesale
United States
11 months using the app
Edited September 15, 2015

Thoroughly recommend.

This app is an essential for us to run our business and it now works for us.

There are still a lot of improvements we would like but the good news is that communications with the new owners don't go into a black hole.
They are very responsive and inspire confidence that they are listening and really care about their customers. A refreshing change!

Capitalbadges
United Kingdom
10 months using the app
March 7, 2018

Good, solid app which is intuitive to use.
When an order is edited a new order is created and the old order cancelled which makes things clear.
Fantastic support also. Highly recommended!

Oco Uk
United Kingdom
10 months using the app