Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to streamline the order editing process, including modifying prices, taxes, and shipping fees. It's particularly useful for businesses handling large volumes of orders or frequent adjustments. Features like abandoned cart recovery and payment requests are seen as time-saving. The app's intuitive, customizable interface and ability to address Shopify's limitations are also praised. Merchants commend the customer service for their quick and knowledgeable support, making it a must-have tool for enhancing order processing and customer service capabilities.

January 20, 2017

Our business includes lots of pre-orders for product before it gets manufactured.... as a result, lots of our orders need to be modified for changes and additions requested by our customer. In using Shopify, once the order is entered - that's it. Edit Orders allows us the flexibility we need to effectively use Shopify as our ecommerce and POS platform.

I have found them to be thoughtful and responsive, and recommend this application without reservation.

Mrmuffinstrains
United States
8 months using the app
November 24, 2022

Cleverific has become the bedrock of our business operations since we migrated to Shopify. Dealing with Laura, Andrew and the team has been the biggest joy. Nothing is too much trouble and work gets done quickly, accurately and most importantly with a CAN DO attitude. I honestly don't think we would be on Shopify if not for Cleverific due to the complexity of our business processing and how easy things have been made thanks to Edit Order by Cleverific. I only wish the team was in the UK so I could take them our often to thank them in person! Thank you!!! Sincerely. Ivanna

The Cornish Bed Company
United Kingdom
8 months using the app
Edited September 25, 2019

Great app! We found it invaluable while we were taking pre-orders and needed to be able to edit lots of orders. Would recommend to anyone needing order editing capacity. Thanks Edit Order team

Beeline
United Kingdom
7 months using the app
Cleverific, Inc replied September 25, 2019

Thank you so much for your review! We're happy that Edit Order helped you take pre-orders easily and effectively. :)

December 14, 2017

Great app and crucial part of our business workflow now!

Gymandfitness Au
Australia
7 months using the app
March 8, 2018

We are constantly doing custom developments for our store we've had since 2010. We sell not only B2C but B2B and were looking for a Shopify App to use in our new Shopify store to Asia that would allow us to adapt to their shopping needs and customs. Edit Order is an excellent tool which has allowed us to, out of the box, solve many of the issues we were facing. It is a simple solution which allows you to edit existing orders in any way you want. The way this is handled is clean, bug-free and intuitive. We also needed help with one small added feature and the developer of the app was flexible, kind and fast in helping us get this done. If you need to edit your orders for any reason after the customer has placed it, this is the app for you!

Cnscn
United States
7 months using the app
February 12, 2015

This app is awesome. It addresses changes to orders after placed, exchange orders and returns. We uses to adjust our inventory manually which was very inconvenient. This solves so many problems and we are able to print mass invoices at one time with a custom look that is extremely easy to setup. I rarely write reviews, but this app deserves it. In addition, support has contacted us twice just to check in and make sure things are running smoothly. A+ all around.

Elite1FitGear - Elite Apparel for the Elite Athlete
United States
7 months using the app
November 17, 2019

We have been using Edit Order since we migrated to Shopify Plus, it has been a very useful tool for handling item add-ons, as well as order returns and exchanges. Keep up the great work!

-HippieShop

HippieShop.com
United States
7 months using the app
Cleverific, Inc replied November 20, 2019

Thanks for the wonderful review! We're glad Edit Order has been useful in helping you handle item add-ons and order return and exchanges! Please feel free to reach out whenever you need us.

March 4, 2019

Changing orders all the time from here. It saves me a lot of manual work. It syncs to my CRM just fine and it's really easy to use.

JL Racing
United States
6 months using the app
January 4, 2019

This app is essential for any Shopify store. The fact that you cannot edit an Order in Shopify alone, means that you would have to refund your customer (and we all know how long refunds can take to go through) and re-charge them, all to change, maybe, the color of an item they're purchasing.

This app provides the solution, and does it in an extremely intelligent way. Everything makes sense with the app, and it is so easy to use that most of our users haven't needed any training.

I really can't say enough about this app, and support is extremely quick with their responses, and thorough! I only have to ask my question once and I get a detailed response that makes sense.

Get this app!!!!

Public Bikes
United States
6 months using the app
February 25, 2019

I was skeptical at first. I used to manually cancel/replace orders for customers, but since installing this app, I've been saving so much time and I'm now actively offering to edit an order, if that's a better option for a customer. Support is also great, although I rarely need it.

Thanks Cleverific!

Funky Moose Records
Canada
6 months using the app