Reviews (231)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to edit orders directly, enhancing operational efficiency and customer satisfaction. It supports editing line items, changing shipping details, adjusting pricing, and bulk updates. Integration with Shopify Flow and the addition of extra item properties are also valued. The app is praised for its reliability, user-friendly interface, and responsive customer support.
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Has a setting that refunds edited orders by default, automatically enabled. App in no way lets you know that it will be refunding orders by default. Support was no help as far as cancelling the refund we did not approve. Potentially massive problem, we are currently at the mercy of our customer being willing to pay a second time after receiving everything already.
We're sorry that the default behavior of the app didn't work out for you. While it's been a successful default behavior of our app for nearly 10 years, but we understand your frustration that you didn't feel adequately informed about it. Unfortunately, Shopify doesn't allow refunds to be voided or reversed no matter how soon after the refund is issued. If we could have done such a thing, we absolutely would have. Good luck in your future endeavors.
We've used this app for years and it is tried and true. When a rare issue does come up, their support is quick and responsive. I definitely recommend it!
Cleverific Order Editor has reduced our CX load significantly. It works well, is intuitive for customers to understand, and is easy to set up.
We're using this app for years and we're very happy with it.
When we havea problem, the customer service answer quickly and give a good solution directly. We recommend this app to edit order in Shopify.
We have had an incredible experience working with Cleverific! Not only is their offering the best we have found in the Shopify ecosystem, their client support is unmatched. It is great to have a true partner in the Shopify app ecosystem.
Our customers have really enjoyed this experience and utilize it quite often.
Highly recommend Cleverific for all your order editing or order cancelling needs
This app is good. We sometimes use it to duplicate orders because Shopify locks many aspects of the orders depending on their status, so this lets us kind of get around that problem. You can also use it to work with bundles of products more easily (expanding a single product into a group of products automatically) and it has automation aspects that you can use in Shopify Flow.
Also, their support and product development folks were very helpful when we were requesting a new feature -- they got the feature set up for us and we were able to use it not long after that.
Cleverific is the best order editing app we have found for reliability, functionality and customization. We just haven't found anyone that can beat them! The team keeps the app running and they add new features that help the editing process go smoother than ever. If there is an issue, they can fix it quickly which is very important to us. If you need an app that let customers edit their orders automatically then this is the app!
App works great. Very satisfied with this app. Customer support was very helpful and quick. Laura helped us fix our issues and followed up to check on us as well.
Highly recommend this app.
Highly recommend. The team delivers great and prompt service to any enquiries, and the app fulfills all of our needs.
Their customer support team is fantastic! When I needed assistance, Laura was quick to respond and kept following up until I had what I needed.