Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to streamline the order editing process, including modifying prices, taxes, and shipping fees. It's particularly useful for businesses handling large volumes of orders or frequent adjustments. Features like abandoned cart recovery and payment requests are seen as time-saving. The app's intuitive, customizable interface and ability to address Shopify's limitations are also praised. Merchants commend the customer service for their quick and knowledgeable support, making it a must-have tool for enhancing order processing and customer service capabilities.

Edited March 28, 2020

Great app that can do whats expected of it. We've been using it everyday for several years for all our B2B orders and for editing already placed orders on our online shop. It works impeccable!
5 stars from us!

KROM Kendama
Denmark
Over 5 years using the app
April 5, 2018

Edit Order bolsters the efficiency of Shopify as used in our Wild Ideas, LLC storefront. Adjusting sales by quick and easy partial refunds is an excellent feature.

Wild Ideas Llc
United States
About 5 years using the app
March 12, 2018

Great app - we use it all the time! It's a lifesaver when it comes to fixing pricing discrepancies, last minute changes, and customer errors. The Edit Order team are also super helpful and are always very quick to respond to any inquires.

Parade
Canada
About 5 years using the app
March 26, 2021

This app has worked well for our intended uses thus far. It is user-friendly, competent with updates, and stable. The support team is eager and able to assist. Shout out to Laura, who was wonderfully insightful and lovely to converse with. Thank you!

ChicSparrow
United States
About 5 years using the app
March 27, 2018

We wouldn't use Shopify if not for this app. As you know, Shopify doesn't allow you to change completed orders due to liability concerns, but Edit Order is the next best thing. Though it's more of a work around than anything else, it works seamlessly enough to where your customers wouldn't know the difference if your order was changed after the fact.

Give yourself a little bit of time to get a feel of the mechanics of the app, and be sure to test the app out a lot on dummy accounts before going live with it. I recommend taking their tutorials and walkthroughs just so you have a better idea of what to expect from the app.

Wholesale Plush
United States
Almost 5 years using the app
April 4, 2018

Great app! Extremely surprised Shopify doesn't have these features already, but so glad Cleverific has solved the problem for us!

Lake Shore Threads
United States
Almost 5 years using the app
March 29, 2019

Edit Order is a must have app for Shopify. The inability to make changes to orders in shopify has long been a pet peeve of mine. Finally the frustration is gone. Also one of the best most responsive support teams I've ever encountered. Josh consistently provides answers and assistance quickly and with an impressive "can do" positive attitude.
Edit Order is worth every penny.

SPLITS59
United States
Almost 5 years using the app
December 27, 2017

Really amazing and speedy support and a great app for anyone with a Shopify store. So annoying how most of these functions aren't native to Shopify, but these guys make life a lot easier. Thank you!!

Superfeast
Australia
Almost 5 years using the app
July 30, 2018

If your taking orders then chances are your also going to need to edit orders, because there is no built in option for this in Shopify this app is the next best thing.
Easy to setup and after migrating from Magento it was already being used on day 1 and pretty much every day since.
Support has been very helpful when I've had a question or an issue with a fast turnaround time & resolution.

Colette Lola
Indonesia
Over 4 years using the app
September 28, 2016

We had 2 small issues after there was an upgrade to the Edit Order App. Drew assisted us efficiently and was extremely friendly. Great customer service!

Project Repat
United States
Over 4 years using the app