Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to streamline the order editing process, including modifying prices, taxes, and shipping fees. It's particularly useful for businesses handling large volumes of orders or frequent adjustments. Features like abandoned cart recovery and payment requests are seen as time-saving. The app's intuitive, customizable interface and ability to address Shopify's limitations are also praised. Merchants commend the customer service for their quick and knowledgeable support, making it a must-have tool for enhancing order processing and customer service capabilities.

September 28, 2016

We had 2 small issues after there was an upgrade to the Edit Order App. Drew assisted us efficiently and was extremely friendly. Great customer service!

Project Repat
United States
Over 4 years using the app
August 6, 2019

Great App! So easy to use and does exactly what we need. There support team is really nice and helpful. They don't leave you hanging like other companies.

360 Cookware
United States
Over 4 years using the app
Cleverific, Inc replied August 6, 2019

Thank you so much for your review! It's always a pleasure to work with your team when you need support :) Please let us know if we can offer any more help!

March 12, 2014

FINALLY!!!!!! I've been waiting for this app.

It's exactly what I've always wanted. If you find yourself needing to edit orders, than get this app!

It's nice and simple to use.

The Dairy
United Kingdom
Over 4 years using the app
September 9, 2021

This is a really great app - easy to use. Love the recent improvements with having favourite items and the ease of being able to adjust pricing and edit description of items. The edit team are super prompt in their response time.
Definitely recommend.

Evoo Quality Foods
Australia
Over 4 years using the app
August 4, 2021

Amazing app. It's easy to use and helps us with order management. The customer service ios also top-notch

GeekLoveph
Philippines
Over 4 years using the app
February 23, 2018

Edit order solve a huge challenge with Shopify around something that sounds silly: editing an order after it has been completed by a customer. Customer's make mistakes on products they give to other people all the time, and our team is constantly tweaking orders before they can be fulfilled.

Cleverific's team has been super responsive to any issues we've run into and are constantly looking to improve. Really glad we chose this platform.

Lovepop
United States
Over 4 years using the app
March 18, 2021

This app is fantastic! Very user friendly and efficient for editing orders. The quality of customer service I received from Andrew can't be beat. I highly recommend this app for any type of eCommerce business. 10/10!

Optometrists United
United States
Over 4 years using the app
November 13, 2017

We've utilized Edit Order nearly every day for the past two years. We utilize preorders and customers often want to make changes to their order before the product arrives. Without Edit Order, we'd have to cancel and rekey these orders. Also, whenever we have a question, the Edit Order support team responds quickly with the information we need to take care of our customers.

Scaletrains
United States
About 4 years using the app
August 5, 2019

Every apparel store NEEDS this app! Edit Order is used dozens of time a day to change sizes & styles...

Clothing Arts
United States
About 4 years using the app
Cleverific, Inc replied August 5, 2019

Thank you so much for your review! We're really happy to hear that Edit Order is helping your business by allowing you to make changes to your orders. Please let us know if we can offer help with anything at all!

January 20, 2022

This app works great with specific processes we have for our store when processing our exchanges. We had some default app settings that didn't work with our intentions, reached out to their customer service and was assisted in a quick responsive matter. They were able to custom modify some of our settings through their backend that was exactly what we needed. Very satisfied with using this app, I would recommend giving it a try.

Alegria Shoes
United States
About 4 years using the app