Edit Order by Cleverific

Edit, customize & automate orders for your unique business

From $29/month. 14-day free trial.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: low impact to your online store

Comprehensive order editing and automation for Shopify

Reviews

4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 80% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 9% of ratings are 1 stars

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2 reviews

Cedar and Moss

Location United States
Time spent using app 8 months

This app solves so many shortcomings of Shopify and the support is beyond great! They are constantly taking feedback and making improvements. My one big downside for this app is that it really negatively impacts our reporting. Between the cancelled orders showing up (easy to filter out) and the adjustment orders duplicating sales (really hard to filter out), it's pretty hard to see accurate sales numbers. But even that is still worth all the functionality we've gained with being able to help customers change their orders or place more complicated custom orders.

Clinicalposters

Location United States
Time spent using app 2 months

Edit Order fills in a glaring Shopify omission: The ability to edit orders. Customers are bound to select multiple items one size and accidentally add one with a different size. (My former shop would flag such discrepancies in the checkout window.)

Edit Order does not flag discrepancies but it does allow you to contact a grateful customer and change line items on their invoice. Refunds and requests for additional funds are seamless handled through the Shopify interface. Customer service has been excellent.

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My only complaints have nothing to do with the app, but rather how Shopify maintains its audit trail. Edits require the original order to be canceled and a new one created. Cleverific makes this process as transparent as possible; it can even adjust inventory.

The issue is that Shopify includes multiple sales in the customer history following an edit. If you edit a variant description without even touching the price on a $50 order, customer history will indicate 2 orders totaling $100 have been made. Need to make another edit? Now the customer has placed 3 orders totaling $150.