Overall rating Based on 233 reviews
Edit Order has actually saved many of our sales from being lost, by providing a service that is not native to Shopify, being able to edit an order after a customer had made it.
You can invoice customers and have them pay on their own, which protects us in California, from chargebacks, instead of manually entering a customer's credit card. The logic in the app is flawless, and works exactly as you would expect it to, and has features you wouldn't even consider as necessary (but trust me, they are!).
Just an overall great app.
We use this app almost every hour! If a customer wants to change the color of what they order, you don't have to refund them completely, then re-charge them (which is not cool since refunds can take up to 10 days to post).
There isn't a single other app we use (and we use a fair amount of apps) that have been as useful as this app.
The reporting payments are a bit of a headache for now, but I know this is more of a limitation in Shopify, and once able to, the developers of this app will have it changed quickly. They're really on top of everything!
This app is a must-have!
They have a great help section with everything you could need to know laid out in front of you. If you can't figure something out, their support team is always very quick to help.
I don't know how we could even use Shopify without this app, it's been a lifesaver!
This app is really essential with any Shopify instance. It provides functionality that Shopify should have had all along, allowing you to Edit an order, removing or adding items, or just swapping variants.
Any issue we've run into has been resolved quickly by their support team, and they really take into account what users are requesting when adding new features.
Even when Shopify adds editing ability, we'll likely still use this app, as they've got the experience with what customers need, and are always extremely helpful. I've never waited more than a day before hearing from their support team, and they know their product! No first tier support to get through that gives useless suggestions like most apps.
I'd recommend this app to anyone and everyone using Shopify!
Great app! We found it invaluable while we were taking pre-orders and needed to be able to edit lots of orders. Would recommend to anyone needing order editing capacity. Thanks Edit Order team
Thank you so much for your review! We're happy that Edit Order helped you take pre-orders easily and effectively. :)
We use this app on a daily basis. It is wonderful for editing and creating custom tickets. Since it simply adds a letter to the existing tickets and deletes the old ticket- the management of open orders is very clean and easy to keep up with.
Defiantly worth the price. We could not manage without it!
Thank you so much for you review! With your great suggestions, we're excited that we can add improvements that make Edit Order work even better for you.
Great App! I use it everyday for about 1 year. Support is fantastic! I needed a custom return text for payment gateway in Greek language and they added it to the next update. Thanks...
Thank you for your awesome review! We were happy to add the Greek payment gateways for you.
We use this app many times a day. I have spoken with customer service a few times and they are VERY helpful. Got us squared away right away. I would highly recommend.
Thank you so much for your review! Really glad that payment requests helped solve a big problem for your business :) Please feel free to reach out if you need anything else!
Great App! So easy to use and does exactly what we need. There support team is really nice and helpful. They don't leave you hanging like other companies.
Thank you so much for your review! It's always a pleasure to work with your team when you need support :) Please let us know if we can offer any more help!
Every apparel store NEEDS this app! Edit Order is used dozens of time a day to change sizes & styles...
Thank you so much for your review! We're really happy to hear that Edit Order is helping your business by allowing you to make changes to your orders. Please let us know if we can offer help with anything at all!