Crappy app. Never had a response from the customerservice. App never works a full day, always offline and gone from the webshop. Would be amazing if it worked, but it doesn't.
I'm sorry about your experience. We've had a couple of small downtimes in mid-January indeed but the problem has been resolved and I am constantly working on improving the platform.
I would recommend avoiding the app - in general it seems like a good idea but it’s nothing but nightmares and the customer service would much rather tell you how entrepreneurial they are than help you. I received 59 Duplicate emails from the company in the space of 3 days - that doesn’t include all of the other emails from them.
I am very sorry about this poor experience. I'm glad we found a way to fix it and that Ekoma can keep bringing value to your customers.
I was offered assistance setting up - but can't get a return email. Really disappointed. Trying to figure it out on my own, but supporting documentation is limited.
I sent 3 emails and no one reply. If you have any problem, please prepare to fix by yourself only. If you uninstall the app, it still keeps their code on your website
I subscribed for Growing Plan (still in 14days trial), tried emailing 4 days a go no reply, sent a few messages via live chats also no reply, looking and working good app(so far) but without tech support will bring them down eventually.