I have recently put this app on my store and have multiple Hoodie and Shirt designs on it. Unfortunately, I may have to uninstall this app due to the poor communication on fulfillment and shipping. I ordered a sweatshirt I designed at the beginning of the month and after multiple attempts to get a status of my order I got no response until I contacted Shopify to complain. It has been almost 20 days and my tracking shows my sweatshirt is still in CHINA! I wish I knew this before I went crazy designing with this app!
We have updated our shipping policy so all products are shipped express. We made a major overhaul of our app including templates, shipping, payments, and manufacturing so we can get better private labeled products to your customers faster. I hope you can give us another shot so you can see how much we improved.
i bought from my store order#1826956247174..i bought it on nov4th and now it is dec10th..i never received the product...please help me get my order...please i beg..i want my hoodies.. i love your app..i just need better service...please help me get order#1826956247174...poeticcolors.ca
Dripping With Creativity
This was my first order, (Thankfuly i place it my self.) but as the sell i accidently changed the tag and the vender, BIG MISTAKE, afterwards i didn't know what to do so i panic and refunded the order to myself. but once i figured out the problem fixed it, guess who came trough Electric Creation. the socks look amazing. you will be my top product. my site is build around you guys. please check me out and reach out to me, amazing just amazing
The Bandana Blanket Company
Nope! You’re just not ready yet. I liked the potential of the products so much that I ignored:
The lack of design file size requirements
The missing upload button to the shoe totes
The missing LED shoe options after adding to my store
The fleeting instructions for products designs/limited design flexibility
An inability to see the whole work area or precisely align opposing sleeves
But when I feel my way through all of that only to find no size chart or fabric details in the product descriptions, that’s a deal breaker. It is a recipe for exchanges and customer service hassles. I get leaning by doing, but my store is not here to be a training ground for your improvement. You're here to help me grow my shop. I work too hard to get my customers. Look at others in the business and learn the basics from that.
Thank you for the feedback. We launched a major overhaul of our app. I hope you can check it out and let us know what you think.
You guys are doing a great job keep up the good work, waiting for the new updates to be fixed, and what about the LED shoes?
Hey thank you for the review. The LED shoes will come back up in the next few weeks. We are just making a few adjustments to them now and making some awesome new templates.
We will keep you posted on all new updates via email, Yourtube, and Facebook. If you have any questions or there is anything I can do for you please email me: firstname.lastname@example.org
Hi, your front end design is too wide for my store set up. is this something you could look into. Also could you add a link to a help guide on your app.
We have updated your store so your customers can design their own products easier. The builder fits much better now. The issue is the sidebar navigation is so large and you are going to make some adjustments to this.
If there is anything else we can do for you please let us know. email@example.com
This is the millennium and long awaited app, daily update of new products, great prices and inspiring support. This developer is such and inspiration. I definitely want his team to get another website done for me. I'll be back to update this review to 10*. Great work here Sir. Highly recommended for download.
Communication is horrible. Apparently they had an LED shortage and I had to hear from my customer. Why didn't they email us directly?
Thanks for your help in getting your app and products connected to my store. Its has enhanced sales and my customers are excited about the ability to upload their own image. I wished the rest of the site gave me the support that I have received from Electric Creations. I highly recommend this APP
Great Product Ideas
I've just loaded up the app so I haven't used the products (far more likely to simply uninstall it). There's a real lack of detail and a sloppiness that's unlikely to fill anyone with confidence. For example, two different support email addresses in different places (a reviewer pointed out last month that the 'electricstyles.com' doesn’t work, yet it's still up. Incidentally, the one five-star review on here is from ‘electric styles’ - that’s some coincidence...)
The only way to find any detail about a product is to load one into my store, and then there's not enough to know what I’d be selling (t-shirts don't have size charts), there are typos in the descriptions that get pulled with the products (e.g. "We then individually hand sewn together") there's a total absence of any supporting policies or information, nothing about graphic DPI or whether to submit in RGB/CMYK etc.
This looks like something in an early test phase rather than go live. A glowing review that doesn’t look real and comes from the same name as the previous name of this company goes right to the integrity of those behind this app.
Thank you for the feedback and detailed review. We are a new app and always looking for ways to improve. We think the best way to discover the issues is to put the app out there and build off your feedback. Would you be open to having a meeting this week so we can address your concerns and get our app to a 5-star experience for you?
Sorry I can't hyperlink the calendar below:
To answer a few of the questions in your review:
- We recommend at least 150dpi for printing.
- We print in CMYK. We can accept submission in RGB but the colors will be converted to CMYK for printing.
- Support emails have been updated along with a meeting invitation so we can speak 1 on 1 and answer any questions you have.
- We are looking into the description now. That will be updated this evening.
- We do work closely with Electric Styles and use them as a test store for launching our new features which come out almost daily right now.
We understand there is a learning curve with our app. We highly recommend taking 30 minutes to meet with us. Nearly every company who has taken the time to schedule a 30-minute meeting with us is making sales. Our products are unique and we offer white labeling solutions free with every order.
Looking forward to working with you