I want to rate this 5 star because of the potential of the LED products, but I can't seem to get a hold of the support staff... I have email twice. Once via the form on their website and another to their support email which was kicked back as deliverable. Still no response. I've created products that I want to start heavily promoting but am hesitant since I can't get a response. Don't want to start generating a lot of orders if this is not legit. With little reviews, I at least was looking for good support to boosts my confidence on a new POD supplier. I will modify this review if I can get a legit response from a real person.
*** Update - I initially tried the contact form on the site and then the email on the site it "Support@electricstyles.com" but should be Support@electriccreate.com from the reply here. I got a reply from that email, so thank you for that. I updated to 4 stars and once I see how shipping times and quality are i was be happy to bump to 5.
First, thank you for the heads up about the contact issues. We are troubleshooting what happened now. We have not seen any issues with our support email. email@example.com you can also call me directly 216-310-2050 my name is Bernardo, I am the founder.
cool concept but there is no return policy posted or customer service number this app is very vague also doesn't say if shipping is included or Free
Hi thank you for the feedback. To answer your questions:
We will replace any defective or incorrect sized product free of charge. Since we are a custom printed app offer low wholesale pricing for single orders we cannot accept your customer returns. That policy will need to be set by your company which is standard practice for businesses.
Shipping price is included on the cost of the product. For order outside the USA there is an option to ship express for an additional $10. This will be displayed on the order form.
you can reach us anytime at 216-310-2050
We appreciate your feedback and we will get an FAQ section up on the app as soon as possible.
Products are very unique. The apparel and shoes are delivered in 9-14 days on average. Print quality is second to none its AMAZING and those Light Up Hoodies WOW our customers cant get enough.
They also have a feature to let customers design their own shoes and clothing. What is really awesome about this is we are in the rave/festival niche and people are designing clothing with photos of their pet, kids, art ect... things we never expected. Its really fun to look at!
Support answers questions quickly and is very helpful. Overall this is one of the best POD apps out there.