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The app doesn't work, it seems like it was made to not work but to capture the subscription payment. I suggest Shopify remove it from the platform.
Hello Concierge Way,
Thank you for your comment on Airbnb Reviews by Elfsight!
We are terribly sorry to hear you've had trouble setting up the app. We assure you that our apps fully comply with Shopify's requirements and are fully compatible with your website.
We see that you've managed to successfully install the widgets, and one of our support agents has already reached out to you to help you add your review sources to them. Please stay in touch with the agent, and they will make sure the app works perfectly for you.
You can also message us if you have issues or questions about our products - https://help.elfsight.com/?contact=1.
Best regards,
Elfsight