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The App I installed through shopify store does not look to me updated with the latest functionality and UI which I can in https://dash.elfsight.com/
I am facing 2 issues and need to be resolved ASAP.
1. My Event button click still opens in new Tab(instead same Tab)
2. For same Event data I want to use and list and calendar view in 2 different pages(This code does not work from shopify elfsight app)
Could you please check this and do needful ASAP and if possible update the app with latest changes same as website.
Hello there,
Thank you for leaving a review!
Indeed, the app you see on elfsight.com and the app here on Shopify are different products with slightly different functionality.
If you already have the app from elfsight.com, you can just use the installation code from it to put it on your website and enjoy the design you wanted. Our website has detailed tutorials on how to do that.
If you have any difficulties with that, please reach out to us here - https://help.elfsight.com/?contact=1. Our team is always there for you and ready to solve any issues!
Best regards,
Elfsight
I uninstalled this app and was charged a week later after I uninstalled the app. How do I get a refund and make sure that I am no longer charged for an app that I uninstalled? The reason I uninstalled this app is because I don't need it right now and I was also unhappy with how long it took to load on my website. Please contact me to confirm that you will issue me a refund.
Hello Plant Babies Terrariums,
Thank you for leaving a review!
We're very sorry to hear about this situation. We've checked your subscription and see that you uninstalled the app after the new paid period had already started, that's why Shopify included the app payment in your bill.
We have issued a refund and sent you all the details via email.
Please note that you can always contact us if you need help with loading speed, customizations, or refunds. Our agents are happy to answer any questions here - https://help.elfsight.com/?contact=1
Best regards,
Elfsight
I uninstalled the app and am still being charged for it. The features and layout are good and the app is functional, but the charge is not worth it for my startup right now.
Hello Witsandroots,
Thank you for leaving your feedback!
We're terribly sorry to hear you got an unexpected charge. It looks like you uninstalled the app after the new paid period had already started, that's why Shopify deducted the payment.
We have issued a refund and sent you all the details via email.
Feel free to contact us at https://help.elfsight.com/?contact=1 if you have additional questions.
Best regards,
Elfsight
Calendar was great until it blanked out on us today as if no events have ever been added. Be very careful if you use this calendar.
Hello there,
Thank you for taking the time to share your feedback!
We are terribly sorry to hear about this issue. Providing a stable and reliable solution is one of our top priorities, and we deeply regret falling short of your expectations.
We see that you've already reached out to our Support Team, and one of our agents has contacted you back to provide support. Rest assured that we will do our best to rectify this situation.
If any other questions come up, you can always message us at https://help.elfsight.com/?contact=1
Best regards,
Elfsight