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The App I installed through shopify store does not look to me updated with the latest functionality and UI which I can in https://dash.elfsight.com/
I am facing 2 issues and need to be resolved ASAP.
1. My Event button click still opens in new Tab(instead same Tab)
2. For same Event data I want to use and list and calendar view in 2 different pages(This code does not work from shopify elfsight app)
Could you please check this and do needful ASAP and if possible update the app with latest changes same as website.
Hello there,
Thank you for leaving a review!
Indeed, the app you see on elfsight.com and the app here on Shopify are different products with slightly different functionality.
If you already have the app from elfsight.com, you can just use the installation code from it to put it on your website and enjoy the design you wanted. Our website has detailed tutorials on how to do that.
If you have any difficulties with that, please reach out to us here - https://help.elfsight.com/?contact=1. Our team is always there for you and ready to solve any issues!
Best regards,
Elfsight
Fantastic service and terrific app! Lisa from the support team was awesome, helping with all issues and customising the site to our needs. Highly recommend the app!
Hello Burleigh Brewing Company,
Thank you so much for your kind feedback for Event Calendar by Elfsight!
We're happy to learn you're enjoying our service 🙂 And we'll pass your compliments to our agent Lisa!
Best regards,
Elfsight
Very sad that this isn't working anymore. It worked for a couple of months, then became very glitchy and then completely stopped working. They changed their format and for some reason it wont sync. Really wasted a lot of time trying to make it work. I reached out a few times for help and no response. Also, still being charged. Do not waste your time.
Hello there,
Thank you for taking the time to leave feedback!
We're very sorry to know that you faced an issue with our Event Calendar app.
One of our support agents got in contact with you on June 21, however, we haven't received your response. Nevertheless, we will do our best to make things right for you.
We just sent you another email, please check your inbox. Rest assured that we'll do our best to help you out.
Best wishes,
Exactly what we needed - Dasha was very helpful in getting some things ironed out for us.
Hello Dogg Scooters,
Thank you for your review of Event Calendar by Elfsight!
We're happy to hear our product gave you just what you needed, and we'll make sure to share your kind feedback with our agent Dasha!
Best regards,
Elfsight
I uninstalled this app and was charged a week later after I uninstalled the app. How do I get a refund and make sure that I am no longer charged for an app that I uninstalled? The reason I uninstalled this app is because I don't need it right now and I was also unhappy with how long it took to load on my website. Please contact me to confirm that you will issue me a refund.
Hello Plant Babies Terrariums,
Thank you for leaving a review!
We're very sorry to hear about this situation. We've checked your subscription and see that you uninstalled the app after the new paid period had already started, that's why Shopify included the app payment in your bill.
We have issued a refund and sent you all the details via email.
Please note that you can always contact us if you need help with loading speed, customizations, or refunds. Our agents are happy to answer any questions here - https://help.elfsight.com/?contact=1
Best regards,
Elfsight
I uninstalled the app and am still being charged for it. The features and layout are good and the app is functional, but the charge is not worth it for my startup right now.
Hello Witsandroots,
Thank you for leaving your feedback!
We're terribly sorry to hear you got an unexpected charge. It looks like you uninstalled the app after the new paid period had already started, that's why Shopify deducted the payment.
We have issued a refund and sent you all the details via email.
Feel free to contact us at https://help.elfsight.com/?contact=1 if you have additional questions.
Best regards,
Elfsight
Calendar was great until it blanked out on us today as if no events have ever been added. Be very careful if you use this calendar.
Hello there,
Thank you for taking the time to share your feedback!
We are terribly sorry to hear about this issue. Providing a stable and reliable solution is one of our top priorities, and we deeply regret falling short of your expectations.
We see that you've already reached out to our Support Team, and one of our agents has contacted you back to provide support. Rest assured that we will do our best to rectify this situation.
If any other questions come up, you can always message us at https://help.elfsight.com/?contact=1
Best regards,
Elfsight
Okay, hear me out this app is great and it has good intentions, BUT I had to delete it after having it for 2 hours. After 2 hours of inputting half of my events I started to notice the start and end times started to change on already saved events that were completed.
When I go back in to edit them I fix the dates again and click save and it doesn't save! After talking with their help chat line for 20 mins the end time that wasn't showing up before magically reappeared!! I decided to give the app a second chance and upload more dates and then scroll back up to the top of my events that I already saved and checked are now not showing end times..... Completely frustrated that I just wasted 2 hours on this. I will be deleting this app and trying a different one. Hopefully they can fix this glitch, so it doesn't do this to someone else...
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Hello,
Thank you for your review. We appreciate your feedback and we're very sorry to know that you faced an issue with our app.
One of our support agents got in contact with you to address the glitch you encountered. We’re committed to providing excellent service and we will do our best to make things right for you.
I hope there’s another chance where you can try us again!
Best wishes,
We used this app to display two calendars. It has worked really well and is simple to use. The UI works very well for us.
This is exactly what I was looking for, and it seems to be working great. The app installed easily, it was easy to figure out, and I was running on the trial for a few days while I made sure I wanted it.