Elfsight Product Photo Gallery

Dear Vvög,

Thank you for choosing Elfsight Product Photo Gallery!

We are extremely happy to hear that you've enjoyed our service!

If there's anything else we can help you with, please don't hesitate to contact us at https://help.elfsight.com/?contact=1, we'll be delighted to help you.

Best regards,

Elfsight

Hi HealingPyra,

Thank you for your kind feedback!

We're very glad to hear you're enjoying the app :) As for the scroll-over feature you mentioned, we think the 'Strips' layout might be similar to what you're describing. You can find it in your widget's settings on the 'Layout' tab.
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​But in case you meant something else, please reach out to us at https://help.elfsight.com/?contact=1. We will be happy to advise you on the settings and help customize your gallery's look, or show you how you can request a new feature for the app on our Wishlist!
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Best regards,
Elfsight

Bonjour,

Merci de nous avoir contacté!

Je suis vraiment désolé que vous n'ayez pas utilisé votre essai gratuit. Cela est dû au fait que vous avez probablement appuyé sur Accepter les frais. Ce bouton est là pour vous permettre de payer l'application avant la fin de l'essai gratuit, et lorsque vous appuyez dessus, vous êtes facturé immédiatement.

Nous serons heureux de vous rembourser ces frais. Nos transactions financières sont traitées du côté Shopify, vous devrez donc contacter le support Shopify pour obtenir un remboursement. Veuillez le faire et nous l'approuverons immédiatement pour vous.

Je vous remercie!

Hey there,
We’re very sorry about this misunderstanding.
We don’t actually charge our customers, Shopify processes all our financial transactions.
Also, we’ve checked our records, just in case, and we didn’t see any payments from you.
We absolutely agree that it’s unfair to pay for an app you haven’t used, and we’ll be happy to take a closer look into the situation. Would it be an option for you to message us at support@elfsight.com and send us a screenshot of your invoice, so that we can check this with Shopify?
Thank you for your time!

Update: With the way our app works, you have 7 days of free trial. So you can use the app for free during these 7 days, without making any payments.

However, we also offer the option of accepting the charges for the app before your trial is over, to make sure that the app is still displayed on your website after the trial is over. It’s up to our customer to accept the charges before the trial is over, or not. So if you enjoy our app, you can accept the charges before the end of the trial period.

In this specific case, the customer has accepted charges before having tested our app, and it was the customer’s decision to do so. This wasn’t a fraudulent charge, the customer has agreed to make the payment.
The customer has requested Shopify for a refund, and we promptly approved the refund on our side.