Reseñas (106)

Calificación general
4,1
Recuentos por nivel de calificación
  • El 79% de las calificaciones son de 5 estrellas
  • El 2% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 5% de las calificaciones son de 2 estrellas
  • El 13% de las calificaciones son de 1 estrellas
16 de diciembre de 2019

Do NOT download this app. They cancelled 2 of my customer orders due to their own 'fraud analysis'. Shopify's fraud analysis said it was a low risk order, however Shop Protector app decided to cancel for no reason. One customer paid with Klarna Buy Now Pay Later and another with Visa. Both customers reached out to me after regarding their cancelled order. This app will ruin your business and you will lose out on potential orders. Both of my orders were high value orders and because of Shop Protector I almost lost had the customers not reached out to me themselves. I had this app for only a week!

Safana Jewellery
Reino Unido
9 días usando la aplicación
Human Presence Technology respondió 23 de diciembre de 2019

We appreciate your comments, we have reached out a number of times asking that you reinstall briefly so our tech team could troubleshoot and solve your issue. This is very atypical and we would like to determine what in your configuration setup has caused this problem.

9 de mayo de 2019

I hoped that this app would be able to help from form bots in our search but it only protected the contact and registration forms. After the test period no false forms were found. I assume because we didn't have any bots visit in that time. Because it was unable to do the task we had hoped we decided to uninstall and clicked the uninstall button on Shopify.
Be warned that they do not return the files that have been changed only disconnect the app. Backups had been made by Shop Protector and once I was aware I was able to restore from those backup files however in the meantime we were unaware that customers were unable to make accounts or to contact us via our contact form. I hate to think how many frustrated customers that produced until we were contacted by one and were able to investigate & produce the fix.
This may well be a fab app for the right people but not what we wanted and very poor on the uninstall.

PartyAnimalOnline
Reino Unido
13 días usando la aplicación
24 de abril de 2019

I have installed the application but when I continue the setup process and attempt to create a new account nothing happens. Not useful in its current state. I have reached out for support and received an email asking if I had it installed but nothing more.

Eclectically Simple, LLC
Estados Unidos
4 días usando la aplicación
Human Presence Technology respondió 25 de junio de 2019

Hello,

I am sorry to hear that you had trouble with your set up of Shop Protector. As we had discussed with you, we identified a unique issue to you that happened during the account creation process for your store which caused an error in our application. We were since able to solve this problem and assist you in protecting your store. Please let us know if we can be of further assistance in any way.

Will Baur
Director of Product Management
Ellipsis Technologies

5 de diciembre de 2021

Installed app, still got lots bot accounts, then issues with theme appeared, deleted app but can see lots code left as always with apps that play around with theme, awaiting a reply from them to go in and remove all this code thats ruined my theme!!

ukpreppingshop.co.uk
Reino Unido
4 días usando la aplicación
Human Presence Technology respondió 5 de enero de 2022

Thank you for your review. We did explain why you were seeing spam and the recommended solution. After promptly uninstalling (without unprotecting your forms), our team informed you that unprotecting forms before uninstall is recommended and in our help docs. In any case, it seemed you were not willing to reinstall and unprotect them so we did request collaborator access and unprotect them manually.

Fecha de modificación: 6 de abril de 2023

Update: Not only does the app slow down my site, it threw some layouts of my sections off and completely ruined functions of some. For eg product thumbnails for Recommended products all skewed to the left, and 'Quick View' of products no longer work. Unfortunately fighting the bots versus ruining the site is just not worth it.

Slows down site speed BY A LOT.. So much so that I have customers in my inbox asking why my imaged are not showing and turns out they only loaded after minutes if you get redirected after signing up on a form that was 'protected'. Checked my Gmetrix and noticed a big drop in speed as well. Disappointing. I was hoping the other poor reviews weren't right.

Clean Folks Club
Singapur
2 días usando la aplicación
Human Presence Technology respondió 18 de abril de 2023

We take performance very seriously and we adhere modern best practices. I'm not sure how the app could significantly slow down your site. We do use a Javascript to track anonymous behavior metrics in order to perform machine learning analysis for the user session. However, that script is minified, hosted on a CDN ,and served using GZIP compression.

7 de mayo de 2020

Absolutely perfect and did exactly what it said it would do. Immediately stopped the annoying spam accounts that were happening daily.

Gap Bumper
Estados Unidos
Alrededor de 1 hora usando la aplicación