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I have used this app for a few years now and have only had 1 problem but it was due to an update, that I hadn't performed. I contacted their support team and they were on it right away. They corresponded with me and took care of everything. That doesn't happen these days so, Yes, I am very happy with this APP and Felix who was my contact.
They've been very responsive and helpful. The email form of communication takes a bit longer than chat support, but feels personal. They offer helpful suggestions.
This app really helped me to get rid of bots, great support team!
This app was very confusing to use granted we were on the free version but I couldn't tell what exactly it was blocking. It would just show a count without any details. Maybe we were using it wrong but it was definitely not intuitive by any means.
Thank you for sharing your feedback. We’re sorry to hear that your experience with the app wasn’t as smooth as expected.
We noticed that you didn’t reach out to our support team during your trial. We’re always here to help clarify any issues and guide users in maximizing the app’s potential. If you’d like to give it another try, please don’t hesitate to contact us. We’d be happy to assist in ensuring your forms are properly protected and address any concerns you may have.
Service was exceptional and helped me get set up so quickly.
Absolutely sound team. They helped me get our forms fully protected against bots. They truly went above and beyond to keep us happy with their app.
Very grateful customer.
Excellent customer service! Julius recently updated the app for my website, and I've been using it for over a year now with great success. Julius is incredibly kind and always available to answer questions and provide explanations. Highly recommend!
Thank you for your application, as it was the only way we found which was effective at protecting us against fake accounts!
Highly recommend!
We installed this app because we had a 'bot' attack, it was making thousands of customer accounts each day and putting fraudulent orders through. We tried many apps but this was the only one that could help. We reached out for support and they helped immediately. I can't recommend them highly enough.
Thank you Julius.
Unfortunately the bot accounts have not lessened at all. Still hundreds a day. I was advised that if they have cachied my URLs there is nothing they can do. Which defeats the purpose of installing the app at all. Disappointed.