[HumanPresence] Shop Protector , 리뷰 101개
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I thought this app would stop spam bots visiting my site, it does not... very very disappointed, i think i will uninstall seems of no benefit to me.
Hello,
In some cases the automatic form protection is unable to properly protect all forms for certain themes. In these cases it is necessary to use the form protection menu to get these forms protected. Alternatively our support team is available to actually go in and protect those forms for you. I believe that this was the problem you were experiencing. If you would be willing to reinstall our application I would be happy to personally ensure all of your forms are properly protected. Simply send our support team an email if you decide to reinstall and we will make sure your site is fully protected!
Do NOT download this app. They cancelled 2 of my customer orders due to their own 'fraud analysis'. Shopify's fraud analysis said it was a low risk order, however Shop Protector app decided to cancel for no reason. One customer paid with Klarna Buy Now Pay Later and another with Visa. Both customers reached out to me after regarding their cancelled order. This app will ruin your business and you will lose out on potential orders. Both of my orders were high value orders and because of Shop Protector I almost lost had the customers not reached out to me themselves. I had this app for only a week!
We appreciate your comments, we have reached out a number of times asking that you reinstall briefly so our tech team could troubleshoot and solve your issue. This is very atypical and we would like to determine what in your configuration setup has caused this problem.
I have installed the application but when I continue the setup process and attempt to create a new account nothing happens. Not useful in its current state. I have reached out for support and received an email asking if I had it installed but nothing more.
Hello,
I am sorry to hear that you had trouble with your set up of Shop Protector. As we had discussed with you, we identified a unique issue to you that happened during the account creation process for your store which caused an error in our application. We were since able to solve this problem and assist you in protecting your store. Please let us know if we can be of further assistance in any way.
Will Baur
Director of Product Management
Ellipsis Technologies
Update: Not only does the app slow down my site, it threw some layouts of my sections off and completely ruined functions of some. For eg product thumbnails for Recommended products all skewed to the left, and 'Quick View' of products no longer work. Unfortunately fighting the bots versus ruining the site is just not worth it.
Slows down site speed BY A LOT.. So much so that I have customers in my inbox asking why my imaged are not showing and turns out they only loaded after minutes if you get redirected after signing up on a form that was 'protected'. Checked my Gmetrix and noticed a big drop in speed as well. Disappointing. I was hoping the other poor reviews weren't right.
We take performance very seriously and we adhere modern best practices. I'm not sure how the app could significantly slow down your site. We do use a Javascript to track anonymous behavior metrics in order to perform machine learning analysis for the user session. However, that script is minified, hosted on a CDN ,and served using GZIP compression.