[HumanPresence] Shop Protector , 101 vurderinger

When it worked, it was fine, but if it went down (which was becoming more and more frequent), customers would think they were submitting their forms to us, but would actually be taken to some off-site green screen (with fake confirmation message that we had received their messages when, in fact we actually were NOT receiving them!! They were gone to oblivion and we'd never know or see customer messages that came in when app was down.). We would not received any notification app was down, we just finally would notice it had been several hours, or over a weekend, etc and no customer messages were coming in, so we would run a test and sure enough - green screen off-site indicating to us form was down for who knows how long. Unfortunately, app functionality is beholden to their configuration, so we were held hostage for repair and restoration. Service and support were awful. No response for days, had to email owner a couple of times just to trigger a reply. Once, he tried to manipulate to negotiate a positive review.

We finally had to acquire our own code IT team to disable the app and redo the forms ourselves. Shop Protector / Human Presence was our worst app experience and we cannot recommend their services.

I am putting up a new website with a customised theme. Thanks to the team for helping us in protecting it and being prompt with their replies. Looking forward to working more with them in future.

We're a big fan of this app. 10-50 NEW spam accounts were being added to our store each day. This app got that down to zero. We had a recent new issue with spam accounts while using this app still and they fixed it. Customer service has been responsive and helpful. We would recommend this app to anyone needing protection against spam accounts!

their app is amazingly good

and their support is incredible, quick replies and helped in understanding the app and solving anything I encountered within minutes

Dit werkt echt top! ik had eerst issues maar dit is perfect door Julis van de customer service opgelost waardoor alles nu goed werkt! super!

This app has been great to combat spam. We have seen a 100% decrease so far on multiple sites. More importantly, customer service is excellent and are there to help. Certainly recommend.

This was previously a 5-star review. Now it's a cautionary tale. I suspect that something has changed at the company that produces this app, because our recent experience has been terrible, and our early experiences were quite positive.

For a long time, this app seemed to block all spam registrations, but recently, we realised we were receiving hundreds of them, and that they seemed not to be blocked out.

I reached out to support, and that's where things really went badly. The support agent was extremely unhelpful. He constantly suggested that there must be another registration form that we're not telling them about. This is rather ridiculous, given that protection was working previously, and that they should have technology to be able to detect what registration forms we have.

After a dozen back and forth messages, the situation went from bad to worse. At some point, I realised that they had actually disabled our registration form entirely. It seemed that real users couldn't register, but yet spam bot registrations continue to trickle in.

Not only is this app no longer working, the customer service was just a waste of time.

I would recommend against installing this app, and I would be hesitant to give their agents access to your store.

Great app if your store is experiencing a lot of bots and spam. It has worked wonders for us and our site.

Before I purchased Shop Protector I had dozens of Spam emails every day. It has now been about three weeks since I started with Shop Protector and I have not received ANY Spam emails through my Shopify account. Thank you!!!!!

Unnecessary app that is impossible to remove. App support require access to your account to rectify. Very concerning.