[HumanPresence] Shop Protector

I am using Shop Protector + to protect my store against bots. In the two years we've been in business, we never had a problem with bots until a month ago. Suddenly, our shop started getting hit with multiple attacks. So far, SP+ has stopped this bot nonsense (yay!).

Very pleased with the customer service! Had some issues with the templates working with the app, so they went right in to fix it and then some! 120% effort and beyond. (adding more functionalities into the app). 5 stars!

I am putting up a new website with a customised theme. Thanks to the team for helping us in protecting it and being prompt with their replies. Looking forward to working more with them in future.

When it worked, it was fine, but if it went down (which was becoming more and more frequent), customers would think they were submitting their forms to us, but would actually be taken to some off-site green screen (with fake confirmation message that we had received their messages when, in fact we actually were NOT receiving them!! They were gone to oblivion and we'd never know or see customer messages that came in when app was down.). We would not received any notification app was down, we just finally would notice it had been several hours, or over a weekend, etc and no customer messages were coming in, so we would run a test and sure enough - green screen off-site indicating to us form was down for who knows how long. Unfortunately, app functionality is beholden to their configuration, so we were held hostage for repair and restoration. Service and support were awful. No response for days, had to email owner a couple of times just to trigger a reply. Once, he tried to manipulate to negotiate a positive review.

We finally had to acquire our own code IT team to disable the app and redo the forms ourselves. Shop Protector / Human Presence was our worst app experience and we cannot recommend their services.

We're a big fan of this app. 10-50 NEW spam accounts were being added to our store each day. This app got that down to zero. We had a recent new issue with spam accounts while using this app still and they fixed it. Customer service has been responsive and helpful. We would recommend this app to anyone needing protection against spam accounts!

their app is amazingly good

and their support is incredible, quick replies and helped in understanding the app and solving anything I encountered within minutes

suddenly the app is flagging all my orders while i didnt change anything in the settings and asking for crazy extra charge money like 100 usd so far this month !
are they crazy ????

The support received was excellent. I'm looking forward to not have spam contacts and accounts!

Dit werkt echt top! ik had eerst issues maar dit is perfect door Julis van de customer service opgelost waardoor alles nu goed werkt! super!

This app has been great to combat spam. We have seen a 100% decrease so far on multiple sites. More importantly, customer service is excellent and are there to help. Certainly recommend.