All reviews
Card Cavern Trading Cards, LLC
It's refreshing to find an app that actually works. But to find one that works AND has great customer service? That's almost unheard of. I just can't find any more words to say except this has been a phenomenal experience and I'm very pleased. Thank you! Edit on Jan 10th, 2021 After using this app for a while, I checked to make sure it was still working and the amount of fake accounts it caught is insane! This app does what it says it will do and it does it extremely well. Thank you!!!
The Wholistic Pet
This app has been great to combat spam. We have seen a 100% decrease so far on multiple sites. More importantly, customer service is excellent and are there to help. Certainly recommend.
Bad Signals
This app is great. Tells me how many real and how many suspicious users filled out forms or comments on my website and blocks spam from clogging my inbox.
RMFullerton Retail Shop
This star rating is for the Basic plan. Read to end of review for notes on my brief experience with the Plus plan when it was a new product. 5 stars for Basic plan! It blocks bots from using the Contact and New Customer registration forms, and eliminated all of my fake new customer registrations and 95% of my fake contact form use. It can't block 100% because some bots will have cached the old form pages and use those for a year or more. But it will stop new bot use of the forms, and eventually old forms cached by bots will be refreshed. I discontinued use of the Plus plan in December 2019, so my review doesn't cover any developments in the product since then. It was still a very new product at that time. The Plus plan has order blocking features that interfered with Shopify's accelerated check outs that skip the check out page, such as Paypal Express. When I tried the Plus plan, it cancelled and refunded legitimate customer orders. Luckily for me, the Plus plan is more geared toward drop-shippers to stop reseller bots from buying out trending products -- not my business type, so not something I need. Also, Human Presence personnel and customer support are extremely responsive to customer communication.
Developer reply
I’m glad to hear that you are a fan of Shop Protector and that the Basic plan functionality continues to work so well for you. Shop Protector Plus was designed to offer premium features like Checkout Protection with configurable anti-fraud business rules, convenience utilities like Bulk Order Cancellation, Order Cancellation Workflows, etc. We have many satisfied merchants who offer regular flash sales (limited quantity, highly anticipated product releases) and require this functionality to ensure reasonable customer satisfaction. Otherwise, all the hard to get merchandise is acquired with bots and loyal customers are left empty handed. We do make recommendations to all our Plus plan customers to avoid the use of accelerated checkouts at the product and/or cart level as it does not give Shop Protector the opportunity to follow the customer's behavior through the life of their shopping session. Unfortunately, at the time that you installed Plus we did not have steps in place to check each store’s configuration and make such recommendations and even make the change on behalf of the merchant as we do now. We thank you for your valuable and honest feedback and hope that this app will suit you well and continue to provide the protection you need.
Gap Bumper
Absolutely perfect and did exactly what it said it would do. Immediately stopped the annoying spam accounts that were happening daily.
Cynabar
I was having 100's of bot sign ups until I installed this app. I needed some assistance and was quickly given the help I needed. Now not one fake customer sign up since I started using Shop Protector. I highly recommend this app.
Halloween24x7
This is one of those apps that you just install, configure, and essentially forget about. It just works and keeps more spam from reaching my inbox.
Verve Wine
Great support! Since they helped me find and protect all forms on the website, no new bot sign ups!
Vert & Vogue
The app works as advertised and their support team is quick to respond and super helpful. Would recommend.
Dark Elf Dice
Bots started opening fake customer accounts on our store in December. I called Shopify for help, and the rep I spoke with recommended the Shop Protector app. Installation was easy, but bots were still setting up fake accounts. I contacted the app developers and they were very helpful. Apparently, there was some error in the automatic protection that caused our customer form to not get protected properly, but they worked their magic and everything works great! No more fake bot accounts :)