Anzahl pro Bewertungsstufe
  • 95 % der Bewertungen sind 5 Sterne
  • 4 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 1 % der Bewertungen sind 1 Sterne
9. Januar 2024

The app works great to save us time responding to customers and growing our email list. We have regular use products, so it's critical for customers to have a way to find out when they're back in stock.

Also, the support is first rate. Usually, anything is taken care of within 24 hours. It's easy to setup on your own, but we've used support for some finer details, like making the styling match our theme exactly or putting the "Email me when available" button on our collection page, as well as the product page.

Shoutout to Shan and Faith for excellent service. Thank you!

Joy Lane Farm
Vereinigte Staaten
12 monate mit der App
27. März 2024

Great App and great customer service. Shan explained and helped until the issues were solved and even followed up.

Highly recommend

Paradime Coins
Vereinigte Staaten
Mehr als ein jahr mit der App
8. Januar 2024

Easy to use, and there was some issues with the alignment of the button, probably related to the theme that is being used. Contacted Support and Shan was very prompt and helpful in forwarding the issue to their developers and also offered me to remove the branding on the popup window.

Fast 2 jahre mit der App
28. Februar 2024

Very useful and simple to use. Support was also speedy in trying to solve a problem we had.

Love my Pharma
8 monate mit der App
13. Februar 2024

Very helpful staff and very fast!!! Thank you

Taemombo Yarn Shop
Fast 2 jahre mit der App
12. Februar 2024

It does what it's supposed to. Very quick and responsive support.

Unobtainium Gear
Vereinigte Staaten
11 monate mit der App
26. Februar 2024

The online customer service Shan responded quickly, solved the problems I encountered, raised additional questions I needed to solve, and solved them perfectly.

Vereinigte Staaten
Etwa ein monat mit der App
26. November 2023

Your app stopped working sometime today after 5am.
When I logged in it said I needed to establish the connection again, I did that.
When I went to my site, the email when available button wasn't showing.
Contacted support and support said they can see the button, but it's taking a few seconds to load. I could not see the button on the site at all. I tried with multiple browsers and friends browsers and other devices.
They told me it would take 12-24 hours for a developer to fix the issue. Seeing as it's black friday weekend, respectfully I can't wait 12-24 hours for your developer to fix this, I needed an instant fix.
I have found a different app with no issues at all, which is now on the site. It's a shame as I used your app for over a year and really enjoyed it.
The lack of instant support and quick resolution has made me uninstall the app, as the slow support means I have lost out on loads of customer data on Black Friday weekend.

Vereinigtes Königreich
Etwa ein jahr mit der App
Channelwill hat geantwortet 27. November 2023

Dear bymehshake,

I hope you are doing great. We have read your review about our app. I appreciate you taking the time to share your experience, and I sincerely apologize for the inconvenience you encountered with our app. I understand the urgency, especially during Black Friday weekend, and I'm truly sorry for the impact on your business.

I'm sorry to hear that you had trouble with the OOS button not showing up despite our support's reassurance. Your frustration is completely justified, and I understand the importance of swift resolution during such critical times.

We genuinely value your year-long usage of our app and regret that we failed to provide you with the instant assistance you needed. Please give us a chance to prove to you that our app in one of the bests in the market. We also have amazing features that we can give to you for free.

To ensure we learn from this, could you kindly share any specific suggestions you might have on how we can improve our support and response times? Your insights would be incredibly valuable to us as we aim to enhance our services and prevent similar issues in the future.

Once again, I apologize for the inconvenience you faced, and I appreciate your understanding. If you ever reconsider, we would love the opportunity to win back your trust.

Best regards,
CW Back in Stock Team

17. November 2023

Love this app! Works perfectly, does the job notifying customers about the items brought back in stock. Also, customer service is super responsive and fast to reply. Thank you! A+++

Vereinigte Staaten
Mehr als ein jahr mit der App
Channelwill hat geantwortet 15. Dezember 2023

Thank you so much for your kind words! We're thrilled to hear that our app is working perfectly for you and that our customer service met your expectations. If you ever need further assistance, feel free to reach out. A+++. - CW-Backinstock Team

6. Februar 2024

App che offre un ottimo grado di personalizzazione anche nel suo piano gratuito. Servizio clienti molto efficiente e veloce.

Il Baule Parisienne
2 tage mit der App