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Your app stopped working sometime today after 5am.
When I logged in it said I needed to establish the connection again, I did that.
When I went to my site, the email when available button wasn't showing.
Contacted support and support said they can see the button, but it's taking a few seconds to load. I could not see the button on the site at all. I tried with multiple browsers and friends browsers and other devices.
They told me it would take 12-24 hours for a developer to fix the issue. Seeing as it's black friday weekend, respectfully I can't wait 12-24 hours for your developer to fix this, I needed an instant fix.
I have found a different app with no issues at all, which is now on the site. It's a shame as I used your app for over a year and really enjoyed it.
The lack of instant support and quick resolution has made me uninstall the app, as the slow support means I have lost out on loads of customer data on Black Friday weekend.
Dear bymehshake,
I hope you are doing great. We have read your review about our app. I appreciate you taking the time to share your experience, and I sincerely apologize for the inconvenience you encountered with our app. I understand the urgency, especially during Black Friday weekend, and I'm truly sorry for the impact on your business.
I'm sorry to hear that you had trouble with the OOS button not showing up despite our support's reassurance. Your frustration is completely justified, and I understand the importance of swift resolution during such critical times.
We genuinely value your year-long usage of our app and regret that we failed to provide you with the instant assistance you needed. Please give us a chance to prove to you that our app in one of the bests in the market. We also have amazing features that we can give to you for free.
To ensure we learn from this, could you kindly share any specific suggestions you might have on how we can improve our support and response times? Your insights would be incredibly valuable to us as we aim to enhance our services and prevent similar issues in the future.
Once again, I apologize for the inconvenience you faced, and I appreciate your understanding. If you ever reconsider, we would love the opportunity to win back your trust.
Best regards,
CW Back in Stock Team
I sell handmade table decor that goes out of stock here and there. I get lots of traffic to out of stock pages and this app has saved us sales. Also, great and fast support.
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated.
Claire❤️
It does what it's supposed to. Very quick and responsive support.
Thank you for your review! We’re glad to hear that the app is performing as expected and that our support team was able to assist you quickly. If you have any more questions or need further assistance, feel free to contact us. We’re always here to ensure that everything works smoothly for you!
TEAM CW Notify me Back in Stock
Great Customer Service! Very quick to respond! I had some issues setting up the button because I'm on an older Shopify template so they took the wheel and setup everything for me! Thanks again!
Wow! Thank you so much for your 5-star review! Should you need any help, feel free to contact us. We are glad to help. Regards.
Claire❤️
Thanks for your help Pia !
very quick response and good service!
I installed just few days ago but so far everything is perfect!
Thank you for installing our app and for sharing your feedback with us! We are happy to hear that everything is working perfectly for you so far. We hope our app will help you boost your sales and grow your business!
Pia
The app works great to save us time responding to customers and growing our email list. We have regular use products, so it's critical for customers to have a way to find out when they're back in stock.
Also, the support is first rate. Usually, anything is taken care of within 24 hours. It's easy to setup on your own, but we've used support for some finer details, like making the styling match our theme exactly or putting the "Email me when available" button on our collection page, as well as the product page.
Shoutout to Shan and Faith for excellent service. Thank you!
Thank you so much for your detailed feedback! We’re thrilled that the app has been helpful in saving you time and growing your email list. It’s fantastic to hear that Shan and Faith provided excellent support and helped you with the finer details. If you ever need anything else or have further questions, don’t hesitate to reach out. We’re here to help!
TEAM CW Notify me Back in Stock
Great app, great support.
The app works well and is valuable for our customers. The support is kind and fast.
You can customize all the texts of the button.
Thank you so much for leaving us a 5-star review! We're thrilled to hear that our app and services are meeting your needs and exceeding your expectations. Your support means everything to us.
All the best,
Claire ❤️
The app was easy to install and when I had troubles the app customer service was so quick to respond!
Wow! Thank you so much for your honest feedback. We value your comments and we are dedicated to improving our services best for you. Happy Life!
Claire❤️
Excellent app. The customer service is fast and free. Also, the guys don't hesitate to do things that are in the pro plan as a goodwill sometimes.
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated.
Nona❤️
Install was super easy. Customer support is very responsive. There's a good amount of customisation available for the look of the restock button. Happy with our experience.
Hi,
Thank you so much for your review. Hope all things are well on your end.
We are happy that the app helps. :)
Thank you as well for your help. Please do not hesitate to contact us if there is anything we could help with.
Have a nice day.
Wish you a prosperous store
Back In Stock Team