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does what its supposed and customer support was quick and helpful. i would recommend this app for those looking for a simple restock alert
Thank you for the great review! We’re so pleased that the app is doing exactly what you need and that our customer support was able to assist you quickly and effectively. It’s fantastic to hear that you’d recommend us to others. If you ever need more support or have any questions, feel free to reach out. We’re always here to help!
TEAM CW Notify me Back in Stock
Great company with great customer service.
It's great so far, and they removed the branding of the email!
The app works great to save us time responding to customers and growing our email list. We have regular use products, so it's critical for customers to have a way to find out when they're back in stock.
Also, the support is first rate. Usually, anything is taken care of within 24 hours. It's easy to setup on your own, but we've used support for some finer details, like making the styling match our theme exactly or putting the "Email me when available" button on our collection page, as well as the product page.
Shoutout to Shan and Faith for excellent service. Thank you!
Thank you so much for your detailed feedback! We’re thrilled that the app has been helpful in saving you time and growing your email list. It’s fantastic to hear that Shan and Faith provided excellent support and helped you with the finer details. If you ever need anything else or have further questions, don’t hesitate to reach out. We’re here to help!
TEAM CW Notify me Back in Stock
Great app! The team always replies in seconds, and any issues are resolved quickly. You can't ask for more than this.
Thank you so much for your fantastic review! We’re delighted that you find the app great and that our team’s quick responses have been helpful. Providing fast and effective solutions is always our top priority. Should you ever have any more questions or need further assistance, we’re just a message away. We appreciate your support and are here to help your business grow!
TEAM CW Notify me Back in Stock
Easy to use, and there was some issues with the alignment of the button, probably related to the theme that is being used. Contacted Support and Shan was very prompt and helpful in forwarding the issue to their developers and also offered me to remove the branding on the popup window.
Thank you for sharing your experience! We’re so glad to hear that Shan was able to assist you promptly and that the developers could address the alignment issue. We always strive to go above and beyond for our customers, so it’s wonderful to know that you’re satisfied. If you ever need more help, feel free to reach out—we’re here to support you!
TEAM CW Notify me Back in Stock
Great App and great customer service. Shan explained and helped until the issues were solved and even followed up.
Highly recommend
Thank you so much for your thoughtful review! We’re thrilled to hear that Shan was able to explain everything thoroughly and follow up until your issues were resolved. Providing great service is what we aim for, and your recommendation means the world to us. If you ever need further assistance or have any questions, don’t hesitate to reach out. We’re here to help anytime!
TEAM CW Notify me Back in Stock
Your app stopped working sometime today after 5am.
When I logged in it said I needed to establish the connection again, I did that.
When I went to my site, the email when available button wasn't showing.
Contacted support and support said they can see the button, but it's taking a few seconds to load. I could not see the button on the site at all. I tried with multiple browsers and friends browsers and other devices.
They told me it would take 12-24 hours for a developer to fix the issue. Seeing as it's black friday weekend, respectfully I can't wait 12-24 hours for your developer to fix this, I needed an instant fix.
I have found a different app with no issues at all, which is now on the site. It's a shame as I used your app for over a year and really enjoyed it.
The lack of instant support and quick resolution has made me uninstall the app, as the slow support means I have lost out on loads of customer data on Black Friday weekend.
Dear bymehshake,
I hope you are doing great. We have read your review about our app. I appreciate you taking the time to share your experience, and I sincerely apologize for the inconvenience you encountered with our app. I understand the urgency, especially during Black Friday weekend, and I'm truly sorry for the impact on your business.
I'm sorry to hear that you had trouble with the OOS button not showing up despite our support's reassurance. Your frustration is completely justified, and I understand the importance of swift resolution during such critical times.
We genuinely value your year-long usage of our app and regret that we failed to provide you with the instant assistance you needed. Please give us a chance to prove to you that our app in one of the bests in the market. We also have amazing features that we can give to you for free.
To ensure we learn from this, could you kindly share any specific suggestions you might have on how we can improve our support and response times? Your insights would be incredibly valuable to us as we aim to enhance our services and prevent similar issues in the future.
Once again, I apologize for the inconvenience you faced, and I appreciate your understanding. If you ever reconsider, we would love the opportunity to win back your trust.
Best regards,
CW Back in Stock Team
Rápido, facil y la ayuda perfecta y al momento. Muy contenta, casi nada que configurar.
¡Muchas gracias por tu amable comentario, Maria! Nos alegra mucho que hayas tenido una experiencia rápida y fácil con nuestro equipo de soporte. Sabemos que el tiempo es valioso, y por eso nos esforzamos en ofrecer soluciones inmediatas. Es genial escuchar que casi no tuviste que configurar nada, y estamos aquí para ayudarte si surge cualquier otra duda o consulta. ¡Gracias por elegirnos y confiar en nosotros!
TEAM CW Notify me Back in Stock
Very useful and simple to use. Support was also speedy in trying to solve a problem we had.
Thank you for your kind review! We’re glad that you found the app useful and simple to use, and it’s wonderful to know that our support team was able to assist you quickly. If you ever encounter any other issues or need further help, don’t hesitate to get in touch. We’re here to ensure you have a smooth experience!
TEAM CW Notify me Back in Stock