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Your app stopped working sometime today after 5am.
When I logged in it said I needed to establish the connection again, I did that.
When I went to my site, the email when available button wasn't showing.
Contacted support and support said they can see the button, but it's taking a few seconds to load. I could not see the button on the site at all. I tried with multiple browsers and friends browsers and other devices.
They told me it would take 12-24 hours for a developer to fix the issue. Seeing as it's black friday weekend, respectfully I can't wait 12-24 hours for your developer to fix this, I needed an instant fix.
I have found a different app with no issues at all, which is now on the site. It's a shame as I used your app for over a year and really enjoyed it.
The lack of instant support and quick resolution has made me uninstall the app, as the slow support means I have lost out on loads of customer data on Black Friday weekend.
Dear bymehshake,
I hope you are doing great. We have read your review about our app. I appreciate you taking the time to share your experience, and I sincerely apologize for the inconvenience you encountered with our app. I understand the urgency, especially during Black Friday weekend, and I'm truly sorry for the impact on your business.
I'm sorry to hear that you had trouble with the OOS button not showing up despite our support's reassurance. Your frustration is completely justified, and I understand the importance of swift resolution during such critical times.
We genuinely value your year-long usage of our app and regret that we failed to provide you with the instant assistance you needed. Please give us a chance to prove to you that our app in one of the bests in the market. We also have amazing features that we can give to you for free.
To ensure we learn from this, could you kindly share any specific suggestions you might have on how we can improve our support and response times? Your insights would be incredibly valuable to us as we aim to enhance our services and prevent similar issues in the future.
Once again, I apologize for the inconvenience you faced, and I appreciate your understanding. If you ever reconsider, we would love the opportunity to win back your trust.
Best regards,
CW Back in Stock Team
The app is great add to our website. It's easy to use and the service is fast responding and very kind to communicate.
Thank you so much for your high approval! If there is anything else we can do, please do not hesitate to contact us. We are delighted to lend our hands. Cheers.
Claire❤️
This is a great app, emails out immediately when I add stock to the inventory. Customer support is very helpful also.
Dear,
Thank you so much for your review. Hope all things are well on your end.
We are happy that the app helps. :)
Thank you as well for your help. Please do not hesitate to contact us if there is anything we could help with.
Have a nice day.
Wish you a prosperous store
Sealapps Team
La aplicación es fácil de instalar, funciona súper bien y el servicio al cliente es muy amable y atento :)
Quelques problèmes de programmations du bouton mais j'ai eu du soutien rapidement par l'équipe technique et ça a été réglé rapidement!
Merci pour vos commentaires honnêtes, vos commentaires comptent beaucoup pour notre équipe. Merci d'avoir pris le temps de nous laisser cet avis ! Et nous travaillerons dur pour nous améliorer dans les domaines que vous avez mentionnés.
S'il y a autre chose que nous pouvons faire, n'hésitez pas à nous contacter. Nous sommes ravis de prêter main forte. Acclamations.
Nona❤️
So far so good and customer service was so helpful! She even did more than what I asked with very helpful suggestions.
The help i received from customer services,Mariadel, was as excellent as expected. Not only professional, but a delight in conversation styled in a way that you could fool yourself in believing she was right in front of you, in person. Thank you again for all your help and in-depth knowledge.
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated.
Claire❤️
There was a problem with the Logo size and the body of the email and was fixed and corrected within 48 hours - great customer service
Great customer service in regards to setting up the app. Just starting using the app, but appears it has all the features I need.
We're glad to hear that you had a positive experience setting up the app. If you have any questions or need further assistance, feel free to get in touch. - CW-Backinstock Team
Die App ist prima! Guter Support! Wünsche werden direkt erfüllt, Kundenservice direkt da und hilfsbereit