Notify Me, Back in Stock: CW
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So far extremely disappointed. We choose this app based on reviews, but our experience is nowhere near what the reviews are saying.
First we were told to choose the highest plan to be able to make further edit on the email and set up our own email as sender, but as of Sept 14th, weeks and weeks after paying for the highest plan, our emails are still not setup properly and the email format is still completely off after many many times of asking to change it.
The only positive thing we can say so far, that they answer quite quickly usually, but that does not mean that the problem is solved at the same time.
We wanted to use this app for all our stores, but based on how the experience is, we won't. However we give another few days to see if anything changes.
Dear AVÔNA,
I’m Joey, the account manager for Back in Stock. I read your review and I want to sincerely apologize for the frustrating experience you’ve had. You chose our app with high expectations, but the support and results you received were far from what we promise—this is completely our fault.
After carefully checking your previous ticket, I can see several issues on our side: our development team’s response was slower than it should have been, the handover between different agents wasn’t seamless. And some of our emails to you may not probably have been successfully delivered due to some network or system error . All of this led to one problem being dragged on for weeks, and I completely understand how disappointing this must have felt.
Please rest assured—your recent subscription fees will be refunded. I don’t want you to feel you’ve paid for nothing.
Regarding your email template customization:
On September 18th our developer actually finished adjusting the template for you and our team sent out a test email at that time. However, it seems due to a system issue you weren’t able to receive that email, and I sincerely apologize for the confusion this caused.
This morning I followed up urgently with our developers, and the issue has now been fixed. I tested it on my side and was able to receive the test email successfully. I also sent one directly to your address noreply@avonaofficial.com
—could you please check and let me know if the template style looks good to you now?
[Image]
Regarding setting up your custom sender name: this step requires strict technical verification, and although you’ve already followed the instructions, it still shows as incomplete. To solve this as quickly as possible, I’d like to offer remote support via AnyDesk so our developers can directly see any errors and fix them in real time.
https://anydesk.com/en/downloads
Could you let me know if remote assistance is possible for you, and share a convenient time? I’ll arrange everything with our developers so that we can finally get this fully resolved.
Once again, I’m truly sorry for the frustration we’ve caused. Thank you for giving us a few more days—we will do everything we can to turn this experience around.
(Since I’m not sure whether my reply on the Shopify review page will successfully reach you, I’m also sending this email directly from joey.wen@channelwill.net, please do kindly reply me there, thank you so much)
The app works seamlessly, but they keep changing the name of the app and it's driving me crazy!!!!! I can never find it when I'm looking for it because the name is different on a week to week basis
Great app - consistently brings back customers when I restock a product. It's like clockwork - restock and watch the orders flow in before I even think about announcing it or creating any form of marketing.
On September 28th I reached out to customer support about an integration issue. As of October 8th, it is still not resolved.
Customer service was available and helpful. You tell customer service the issue, they forward it to the team, wait for an answer, then get back to you. Long process but it works.
It's just taking way too long to resolve this issue and although they gave me another solution to try (that I didn't), it's just easier to switch to another app.
We apologize for any inconvenience you may have experienced while using our app. We're committed to providing the best possible experience for our users, and we take all feedback seriously. If there's anything we can do to improve your experience, please let us know.
The app works great to save us time responding to customers and growing our email list. We have regular use products, so it's critical for customers to have a way to find out when they're back in stock.
Also, the support is first rate. Usually, anything is taken care of within 24 hours. It's easy to setup on your own, but we've used support for some finer details, like making the styling match our theme exactly or putting the "Email me when available" button on our collection page, as well as the product page.
Shoutout to Shan and Faith for excellent service. Thank you!
Thank you so much for your detailed feedback! We’re thrilled that the app has been helpful in saving you time and growing your email list. It’s fantastic to hear that Shan and Faith provided excellent support and helped you with the finer details. If you ever need anything else or have further questions, don’t hesitate to reach out. We’re here to help!
TEAM CW Notify me Back in Stock
Your app stopped working sometime today after 5am.
When I logged in it said I needed to establish the connection again, I did that.
When I went to my site, the email when available button wasn't showing.
Contacted support and support said they can see the button, but it's taking a few seconds to load. I could not see the button on the site at all. I tried with multiple browsers and friends browsers and other devices.
They told me it would take 12-24 hours for a developer to fix the issue. Seeing as it's black friday weekend, respectfully I can't wait 12-24 hours for your developer to fix this, I needed an instant fix.
I have found a different app with no issues at all, which is now on the site. It's a shame as I used your app for over a year and really enjoyed it.
The lack of instant support and quick resolution has made me uninstall the app, as the slow support means I have lost out on loads of customer data on Black Friday weekend.
Dear bymehshake,
I hope you are doing great. We have read your review about our app. I appreciate you taking the time to share your experience, and I sincerely apologize for the inconvenience you encountered with our app. I understand the urgency, especially during Black Friday weekend, and I'm truly sorry for the impact on your business.
I'm sorry to hear that you had trouble with the OOS button not showing up despite our support's reassurance. Your frustration is completely justified, and I understand the importance of swift resolution during such critical times.
We genuinely value your year-long usage of our app and regret that we failed to provide you with the instant assistance you needed. Please give us a chance to prove to you that our app in one of the bests in the market. We also have amazing features that we can give to you for free.
To ensure we learn from this, could you kindly share any specific suggestions you might have on how we can improve our support and response times? Your insights would be incredibly valuable to us as we aim to enhance our services and prevent similar issues in the future.
Once again, I apologize for the inconvenience you faced, and I appreciate your understanding. If you ever reconsider, we would love the opportunity to win back your trust.
Best regards,
CW Back in Stock Team
We love this app for the site. And our customers love it too! It helps us to recognize which products our customers love best and want us to keep in stock. Their customer service is also excellent and prompt. When we needed help correcting some back-end issues they we prompt and polite. And fixed the issue within minutes. We highly recommended this app to other businesses looking to add the back-in-stock feature to their site.
Thank you so much for leaving us a 5-star review! We're thrilled to hear that our app and services are meeting your needs and exceeding your expectations. Your support means everything to us.
All the best,
Jensen
I can't thank the Back in Stock app's customer service team enough for their exceptional support. They were incredibly responsive, maintained clear and prompt communication, and even collaborated with the developers to fix my error. The app itself is excellent and ensures my customers are informed about new stock arrivals. Highly recommended! 5 stars!
Thank you for your glowing 5-star review! It's great to hear that our app and services are helping you achieve your goals and streamline your processes. We're committed to providing you with the best service possible.
All the best,
Jensen
Have been using this app for years, and so far, any issue I have, I've had great support and is fixed quickly. Great app add-on!
Hi,
Thank you so much for your review. Hope all things are well on your end.
We are happy that the app helps. :)
Thank you as well for your help. Please do not hesitate to contact us if there is anything we could help with.
Have a nice day.
Wish you a prosperous store
Back In Stock Team
This is a great app, emails out immediately when I add stock to the inventory. Customer support is very helpful also when I had problems on my site.
Dear,
Thank you so much for your review. Hope all things are well on your end.
We are happy that the app helps. :)
Thank you as well for your help. Please do not hesitate to contact us if there is anything we could help with.
Have a nice day.
Wish you a prosperous store
Sealapps Team
