Notify Me, Back in Stock: CW
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Avaliações (618)
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UPDATE: I have had the issue rectified with a new notification rule 'toggle' feature. I appreciate that, thank you for your prompt response.
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Recent update has killed the simplicity this app had - the app now forces email notifications to customers, which I can't seem to be able to turn off. For us, the idea was to track what customers are requesting to help with demand forecasting, then segment these customers within shopify's ecosystem and carry out email marketing from there using our existing brand templates. I don't want another email marketing tool outside shopify's native app
Dear Stella Charge,
I’m Joey, the customer manager from the Back in Stock team. I wanted to personally follow up after reading your feedback.
I completely understand what you were trying to achieve with our app — using Back in Stock to track customer demand and support your forecasting, while keeping customer segmentation and email marketing within Shopify using your existing brand templates.
I’m very sorry that our recent update disrupted that workflow and caused unnecessary inconvenience for you. This was something we didn’t consider carefully enough when updating the feature, especially for merchants like you who rely on the app primarily for demand tracking rather than email marketing.
I’ve already reached out to our development team and asked them to address this urgently. We’ve also restored your previous settings so that your setup can work as it did before the update.
If you notice anything that still doesn’t look right, or if there’s anything else about the workflow that we can improve, please feel free to reply me here or contact me directly at [joey.wen@cwill.com]. I’ll be happy to follow up with our team personally.
Again, I’m sorry for the disruption, and thank you for taking the time to share such clear feedback with us. Please do kindly let me know if it works for you now, it's very important to me, thank you so much again❤️
Best,
Joey
Customer Manager
Back in Stock Team
This is a useful app that has improved and made good changes over time, support is great and they respond pretty quickly. They also enabled one of the features for free.
Thank you for the lovely review! It’s always a pleasure to hear from our customers. We’re here for you anytime!
Foram impecáveis.
Resolveram a minha questão em 2 ou 3 minutos.
Agradecemos sua avaliação maravilhosa! Ficamos muito felizes em saber que você teve uma ótima experiência. Esperamos atendê-lo(a) novamente!
super schneller und freundlicher Support. Sehr zu empfehlen
Wir freuen uns sehr über Ihr Feedback! Vielen Dank für Ihre Bewertung; sie motiviert unser Team, weiterhin den besten Service zu bieten.
Very useful app for customers and retailers alike - it's one of those things that just works. I would like there to be a few more options when it comes to customising the email. The support team are particularly helpful and responsive.
Thanks for leaving a review! We value your opinion and are glad to know you enjoyed your experience with us.
Je suis satisfaite de cette application. Elle est facile d'utilisation et fait le job.
Nous vous remercions sincèrement pour vos commentaires ! Votre avis nous encourage à continuer de vous offrir le meilleur service possible.
super good experience and super customer service! Pia helped us to solve an issue rapidly!
This app offers many features, perfect adaption to the individual themes. Even in combination with pre-order apps it works perfect. The support is incredibly fast and very helpful (special thanks to Pia). We are really happy to have found your app and can highly recommend it for other shops.
Thank you for your wonderful review! We’re thrilled to know you had a great experience. We look forward to serving you again!
I installed and uninstalled at least 6 or 7 back in stock apps before settling on SW Back in Stock and I am so happy I took the time to find the right one! SW is not only the easiest to install and set up, and has the best looking buttons, widgets, and message templates, but their tech support is ASTOUNDING! I was not able to get the "Notify Me" button to show up on the collection page (this feature varies by Shopify theme) and not only did they fix it very quickly, but were able to match the font to our website, which was not an option available to the user in the settings (yet!). If you have grown accustomed to dreading the use of a help chat feature, you don't have to feel that way with CWILL. They will respond and the WILL go above and beyond to help and if you miss a chat response, you can continue the conversation via email. Great experience all around.
Thank you so much for your review! We really appreciate your feedback and are glad to hear you enjoyed your experience with us.
very good support
Thank you for the lovely review! We’re here for you anytime!
