Notify Me, Back in Stock: CW
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tutto ok!
Great customer service, helpful that you can download the data to analyze on your own (e.g., for forecasting)
Good
working well. This is the best app. this kind ( I tested many). Best suport
Been using this app for a few months and customers are very happy with it. It works, and notification emails are sent direct to customers inbox.
When using the back‑in‑stock notification feature, customer accounts are automatically created, which is confusing and raises concerns about the system’s specifications.
In addition, the admin settings are complex and difficult to understand, and responses from customer support have been slow.
Moreover, the guidance provided by customer support has been inconsistent, with explanations and instructions changing multiple times, which has further increased confusion.
Furthermore, there was a sudden price increase without any prior notice, so we are currently considering migrating to another app.
Hi there,
Thank you for your detailed feedback. We sincerely regret that our app has not met your expectations recently, and we’d like to address your concerns with full transparency.
1. Pricing Transparency: We understand that price changes are sensitive. To ensure our users were prepared, we sent out multiple notification emails starting in early March—over a month before the mid-April transition. We apologize if these messages were filtered into your spam or promotional folders, as we made every effort to provide advance notice.
2. Account Creation Logic: Regarding the 'automatic accounts,' this is actually a subscription record required to track notification requests. In many cases, Shopify automatically lists these as 'customers' in your admin when a new email is captured. It is a standard integration to ensure your customers get their alerts accurately, not an unnecessary account creation.
3. Admin & Support Experience: We honestly apologize for the inconsistent guidance and slow response times you encountered. This is not the level of service we aim for. We are currently retraining our team to ensure unified and faster support moving forward.
We value your long-term support across both your stores. To help ease this transition, please use code BIS50% for 50% off. We would also welcome the chance to have a senior specialist personally review your admin settings to simplify your experience. Please reach out to our support team or message me directly (joey.wen@channelwill.net) so we can make this right for you.
Best regards,
Joey
Account Manager
SW Back in Stock
App doesn't work, when you put things back in stock it doesn't detect it and no emails are sent.
Edit:
App started to work only to spam the same back in stock email to my customers, each customer on the list was sent the email 11x resulting in a huge amount of complaints asking us to stop spamming them.
Hi there,
I’m Joey, the Customer Success Manager at SW Back in stock. Please accept my deepest apologies for the stress caused by the duplicate emails. We fully realize how much this affects your store's reputation, and we take this very seriously.
I wanted to update you that our R&D team identified the synchronization error and completely resolved it on April 3rd. We have since optimized our entire notification logic and added an anti-spam filter to ensure this never happens again. We sent you an email regarding the fix but weren't sure if it reached you.
I noticed you were interested in our new plans before uninstalling. To make up for the trouble and support your business, I would like to offer you a special discounted package or a significant period of free service if you’re open to giving us another try.
Please contact me directly at joey.wen@channelwill.net. I will personally oversee your account setup and ensure your experience is seamless and 5-star moving forward!
Best regards,
Joey
ES Back in Stock has been a wonderful app for us-- It took us some effort to get our email domain auth set up so that we could send restock emails directly from our domain, but aside from that this app provides so much value for us while being a free app (understanding that it's a customer acquisition system for their other paid apps, etc.). The support team is also quick to respond and help us work through and challenges or issues we have. Thanks for offering this app to the ecosystem!
So far extremely disappointed. We choose this app based on reviews, but our experience is nowhere near what the reviews are saying.
First we were told to choose the highest plan to be able to make further edit on the email and set up our own email as sender, but as of Sept 14th, weeks and weeks after paying for the highest plan, our emails are still not setup properly and the email format is still completely off after many many times of asking to change it.
The only positive thing we can say so far, that they answer quite quickly usually, but that does not mean that the problem is solved at the same time.
We wanted to use this app for all our stores, but based on how the experience is, we won't. However we give another few days to see if anything changes.
Dear AVÔNA,
I’m Joey, the account manager for Back in Stock. I read your review and I want to sincerely apologize for the frustrating experience you’ve had. You chose our app with high expectations, but the support and results you received were far from what we promise—this is completely our fault.
After carefully checking your previous ticket, I can see several issues on our side: our development team’s response was slower than it should have been, the handover between different agents wasn’t seamless. And some of our emails to you may not probably have been successfully delivered due to some network or system error . All of this led to one problem being dragged on for weeks, and I completely understand how disappointing this must have felt.
Please rest assured—your recent subscription fees will be refunded. I don’t want you to feel you’ve paid for nothing.
Regarding your email template customization:
On September 18th our developer actually finished adjusting the template for you and our team sent out a test email at that time. However, it seems due to a system issue you weren’t able to receive that email, and I sincerely apologize for the confusion this caused.
This morning I followed up urgently with our developers, and the issue has now been fixed. I tested it on my side and was able to receive the test email successfully. I also sent one directly to your address noreply@avonaofficial.com
—could you please check and let me know if the template style looks good to you now?
[Image]
Regarding setting up your custom sender name: this step requires strict technical verification, and although you’ve already followed the instructions, it still shows as incomplete. To solve this as quickly as possible, I’d like to offer remote support via AnyDesk so our developers can directly see any errors and fix them in real time.
https://anydesk.com/en/downloads
Could you let me know if remote assistance is possible for you, and share a convenient time? I’ll arrange everything with our developers so that we can finally get this fully resolved.
Once again, I’m truly sorry for the frustration we’ve caused. Thank you for giving us a few more days—we will do everything we can to turn this experience around.
(Since I’m not sure whether my reply on the Shopify review page will successfully reach you, I’m also sending this email directly from joey.wen@channelwill.net, please do kindly reply me there, thank you so much)
The app works seamlessly, but they keep changing the name of the app and it's driving me crazy!!!!! I can never find it when I'm looking for it because the name is different on a week to week basis
