整体评分
4.9
每个评分等级的数量
  • 95% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
2024年3月27日

Great App and great customer service. Shan explained and helped until the issues were solved and even followed up.

Highly recommend

Paradime Coins
美国
1年多 人在使用应用
2024年1月9日

The app works great to save us time responding to customers and growing our email list. We have regular use products, so it's critical for customers to have a way to find out when they're back in stock.

Also, the support is first rate. Usually, anything is taken care of within 24 hours. It's easy to setup on your own, but we've used support for some finer details, like making the styling match our theme exactly or putting the "Email me when available" button on our collection page, as well as the product page.

Shoutout to Shan and Faith for excellent service. Thank you!

Joy Lane Farm
美国
12个月 人在使用应用
2024年1月8日

Easy to use, and there was some issues with the alignment of the button, probably related to the theme that is being used. Contacted Support and Shan was very prompt and helpful in forwarding the issue to their developers and also offered me to remove the branding on the popup window.

G-Spice
墨西哥
接近2年 人在使用应用
2024年2月28日

Very useful and simple to use. Support was also speedy in trying to solve a problem we had.

Love my Pharma
葡萄牙
8个月 人在使用应用
2024年2月13日

Very helpful staff and very fast!!! Thank you

Taemombo Yarn Shop
加拿大
接近2年 人在使用应用
2024年2月26日

The online customer service Shan responded quickly, solved the problems I encountered, raised additional questions I needed to solve, and solved them perfectly.

3Wliners
美国
大约1个月 人在使用应用
2024年2月12日

It does what it's supposed to. Very quick and responsive support.

Unobtainium Gear
美国
11个月 人在使用应用
2024年4月26日

très content merci !

Arsayo paris
法国
11个月 人在使用应用
2024年2月6日

App che offre un ottimo grado di personalizzazione anche nel suo piano gratuito. Servizio clienti molto efficiente e veloce.

Il Baule Parisienne
意大利
2个月 人在使用应用
2023年11月26日

Your app stopped working sometime today after 5am.
When I logged in it said I needed to establish the connection again, I did that.
When I went to my site, the email when available button wasn't showing.
Contacted support and support said they can see the button, but it's taking a few seconds to load. I could not see the button on the site at all. I tried with multiple browsers and friends browsers and other devices.
They told me it would take 12-24 hours for a developer to fix the issue. Seeing as it's black friday weekend, respectfully I can't wait 12-24 hours for your developer to fix this, I needed an instant fix.
I have found a different app with no issues at all, which is now on the site. It's a shame as I used your app for over a year and really enjoyed it.
The lack of instant support and quick resolution has made me uninstall the app, as the slow support means I have lost out on loads of customer data on Black Friday weekend.

bymehshake
英国
大约1年 人在使用应用
Channelwill已回复 2023年11月27日

Dear bymehshake,

I hope you are doing great. We have read your review about our app. I appreciate you taking the time to share your experience, and I sincerely apologize for the inconvenience you encountered with our app. I understand the urgency, especially during Black Friday weekend, and I'm truly sorry for the impact on your business.

I'm sorry to hear that you had trouble with the OOS button not showing up despite our support's reassurance. Your frustration is completely justified, and I understand the importance of swift resolution during such critical times.

We genuinely value your year-long usage of our app and regret that we failed to provide you with the instant assistance you needed. Please give us a chance to prove to you that our app in one of the bests in the market. We also have amazing features that we can give to you for free.

To ensure we learn from this, could you kindly share any specific suggestions you might have on how we can improve our support and response times? Your insights would be incredibly valuable to us as we aim to enhance our services and prevent similar issues in the future.

Once again, I apologize for the inconvenience you faced, and I appreciate your understanding. If you ever reconsider, we would love the opportunity to win back your trust.

Best regards,
CW Back in Stock Team