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It does what it's supposed to. Very quick and responsive support.
App che offre un ottimo grado di personalizzazione anche nel suo piano gratuito. Servizio clienti molto efficiente e veloce.
Love this app! Works perfectly, does the job notifying customers about the items brought back in stock. Also, customer service is super responsive and fast to reply. Thank you! A+++
Thank you so much for your kind words! We're thrilled to hear that our app is working perfectly for you and that our customer service met your expectations. If you ever need further assistance, feel free to reach out. A+++. - CW-Backinstock Team
Your app stopped working sometime today after 5am.
When I logged in it said I needed to establish the connection again, I did that.
When I went to my site, the email when available button wasn't showing.
Contacted support and support said they can see the button, but it's taking a few seconds to load. I could not see the button on the site at all. I tried with multiple browsers and friends browsers and other devices.
They told me it would take 12-24 hours for a developer to fix the issue. Seeing as it's black friday weekend, respectfully I can't wait 12-24 hours for your developer to fix this, I needed an instant fix.
I have found a different app with no issues at all, which is now on the site. It's a shame as I used your app for over a year and really enjoyed it.
The lack of instant support and quick resolution has made me uninstall the app, as the slow support means I have lost out on loads of customer data on Black Friday weekend.
Dear bymehshake,
I hope you are doing great. We have read your review about our app. I appreciate you taking the time to share your experience, and I sincerely apologize for the inconvenience you encountered with our app. I understand the urgency, especially during Black Friday weekend, and I'm truly sorry for the impact on your business.
I'm sorry to hear that you had trouble with the OOS button not showing up despite our support's reassurance. Your frustration is completely justified, and I understand the importance of swift resolution during such critical times.
We genuinely value your year-long usage of our app and regret that we failed to provide you with the instant assistance you needed. Please give us a chance to prove to you that our app in one of the bests in the market. We also have amazing features that we can give to you for free.
To ensure we learn from this, could you kindly share any specific suggestions you might have on how we can improve our support and response times? Your insights would be incredibly valuable to us as we aim to enhance our services and prevent similar issues in the future.
Once again, I apologize for the inconvenience you faced, and I appreciate your understanding. If you ever reconsider, we would love the opportunity to win back your trust.
Best regards,
CW Back in Stock Team
We love this app for the site. And our customers love it too! It helps us to recognize which products our customers love best and want us to keep in stock. Their customer service is also excellent and prompt. When we needed help correcting some back-end issues they we prompt and polite. And fixed the issue within minutes. We highly recommended this app to other businesses looking to add the back-in-stock feature to their site.
Thank you so much for leaving us a 5-star review! We're thrilled to hear that our app and services are meeting your needs and exceeding your expectations. Your support means everything to us.
All the best,
Jensen
Great app, works out of the box and is customizable, they also offer a free plan for businesses in growth mode. Customer support is friendly and responds quickly.
Thank you for the 5-star review! If you have any suggestions or if there's anything more we can do for you, feel free to reach out. - CW-Backinstock Team
I can't thank the Back in Stock app's customer service team enough for their exceptional support. They were incredibly responsive, maintained clear and prompt communication, and even collaborated with the developers to fix my error. The app itself is excellent and ensures my customers are informed about new stock arrivals. Highly recommended! 5 stars!
Thank you for your glowing 5-star review! It's great to hear that our app and services are helping you achieve your goals and streamline your processes. We're committed to providing you with the best service possible.
All the best,
Jensen
I needed some customizations in the app and the service was super easy and helpful. I'm waiting for them to help me with the customization to apply to e-commerce and test.
Hello ORIBA,
I'm glad to hear that you found our service easy and helpful. We're here to assist you with customizations for your e-commerce and ensure everything works seamlessly. Feel free to reach out whenever you're ready for the customizations. We're looking forward to helping you further!
Best regards,
Team Trustoo
We are genuinely impressed with the CW Back in Stock Restock Alert app and its team. They've been remarkably professional and helpful from the start. The team set up the application exactly as per our requirements. Their dedication and support are truly commendable. Highly recommended for anyone seeking a tailored restock solution. Kudos!
Hello Jacked Nutrition,
We're genuinely impressed by your kind words! Providing a tailored restock solution is what we aim for, and it's great to know that you're pleased with the results. Your recommendation means a lot to us. If you ever need more assistance or have further requirements, please don't hesitate to reach out. We're here to support your success!
Warm regards,
Team Trustoo
best app if you want to get all data of customers who request for notifying for back in stock
i had issues in the app but there team helped me out very soon
Thank you for your awesome review, AMAZG! We’re happy to hear that you find our app the best for getting all data of customers who request for notifying for back in stock. We think that this feature is very useful for increasing your sales and customer loyalty. We’re sorry that you had issues in the app, but we’re glad that our team helped you out very soon. Shan and the rest of our team are always here to assist you with anything you need. Thanks for trusting Trustoo!
Regards,
CW Back in stock Support 💗