CW Back in Stock Restock Alert

Name: CW Back in Stock Restock Alert
Brand: Channelwill
Rating: 4.9 (447 reviews)

Free plan available. Additional charges may apply.

Rating (4.9)

Reviews

447

Developer

Channelwill

Highlights

Built for your business

Works with the latest themes
Use directly in Shopify admin

About this app

Launched

September 15, 2021

Languages

English

Win back out-of-stock lost sales with smarter auto email or SMS notifications when restocking

Back In Stock has a one-click setup without coding, automatically enabling the 'EMAIL ME' button on your product page (Support Online Store 2.0). When you restock, we will send customer alerts. You can also design your email notification template for the app block, which is easy and powerful for attracting customers' attention and thus winning back lost sales. We are also start-up friendly with 24/7 live chat support waiting to solve all your concerns.

Show button and popup on out-of-stock product pages
Automatic email / SMS notifications
Edit email template freely in block section
Multiple languages templates

Pricing

Free

Send 50 Emails / month
Total 15 free SMS
Export Data
Unlimited Subscribers
24/7 Live Chat Support

Pro(20%off)

$5.99/month

or $48/year and save 33%

SMS charges depend on country and usage.

800 Email per month
Total 25 free SMS and further usage
Integrations with MailChimp/Klaviyo
Customize advanced email
Everything in Free Plan

Unlimited(20%off)

$9.90/month

or $95.04/year and save 20%

SMS charges depend on country and usage.

Unlimited Email
60 FREE SMS in total and paid SMS
Multi-Language
Everything in Pro Plan

Free

Send 50 Emails / month
Total 15 free SMS
Export Data
Unlimited Subscribers
24/7 Live Chat Support

Pro(20%off)

$5.99/month

or $48/year and save 33%

SMS charges depend on country and usage.

800 Email per month
Total 25 free SMS and further usage
Integrations with MailChimp/Klaviyo
Customize advanced email
Everything in Free Plan

Unlimited(20%off)

$9.90/month

or $95.04/year and save 20%

SMS charges depend on country and usage.

Unlimited Email
60 FREE SMS in total and paid SMS
Multi-Language
Everything in Pro Plan

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

447 reviews

Overall rating

4.9

Counts per rating level

94% of ratings are 5 stars
422
4% of ratings are 4 stars
17
1% of ratings are 3 stars
3
0% of ratings are 2 stars
1
1% of ratings are 1 stars
4

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its restock alert functionality and customization options, including the ability to replace the sold-out button with a "Notify me" button. It's praised for its easy setup, reliability, and integration with Klaviyo. The app offers a free plan, making it suitable for growing businesses. Merchants commend the responsive and proactive customer service, which accommodates customization requests. The app is recommended for its data collection capabilities, helping merchants understand customer demand.

November 17, 2023

Love this app! Works perfectly, does the job notifying customers about the items brought back in stock. Also, customer service is super responsive and fast to reply. Thank you! A+++

TRAVELTELI

United States

Over 1 year using the app

October 23, 2023

very helpful

Shop at the Heinz History Center

United States

About 2 years using the app

November 26, 2023

Your app stopped working sometime today after 5am.
When I logged in it said I needed to establish the connection again, I did that.
When I went to my site, the email when available button wasn't showing.
Contacted support and support said they can see the button, but it's taking a few seconds to load. I could not see the button on the site at all. I tried with multiple browsers and friends browsers and other devices.
They told me it would take 12-24 hours for a developer to fix the issue. Seeing as it's black friday weekend, respectfully I can't wait 12-24 hours for your developer to fix this, I needed an instant fix.
I have found a different app with no issues at all, which is now on the site. It's a shame as I used your app for over a year and really enjoyed it.
The lack of instant support and quick resolution has made me uninstall the app, as the slow support means I have lost out on loads of customer data on Black Friday weekend.

bymehshake

United Kingdom

About 1 year using the app

Channelwill replied November 27, 2023

Dear bymehshake,

I hope you are doing great. We have read your review about our app. I appreciate you taking the time to share your experience, and I sincerely apologize for the inconvenience you encountered with our app. I understand the urgency, especially during Black Friday weekend, and I'm truly sorry for the impact on your business.

I'm sorry to hear that you had trouble with the OOS button not showing up despite our support's reassurance. Your frustration is completely justified, and I understand the importance of swift resolution during such critical times.

We genuinely value your year-long usage of our app and regret that we failed to provide you with the instant assistance you needed. Please give us a chance to prove to you that our app in one of the bests in the market. We also have amazing features that we can give to you for free.

To ensure we learn from this, could you kindly share any specific suggestions you might have on how we can improve our support and response times? Your insights would be incredibly valuable to us as we aim to enhance our services and prevent similar issues in the future.

Once again, I apologize for the inconvenience you faced, and I appreciate your understanding. If you ever reconsider, we would love the opportunity to win back your trust.

Best regards,
CW Back in Stock Team

All reviews