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Bit disappointed with this App. All emails being sent out are ending up in customer's junk mailboxes. Would be nice if somebody could help me out with this problem. Or give me an advice how to fix it. Thanks
Thanks for your review. We will improve our app and contact you when the issue is solved.
Best regards,
I just started my online store, and i decided to download the app, for the email services. writing my own thank you letter. the only issue I have is not being able to exclude my address, I don't want customers just popping up at my house. it wouldn't allow me to delete that part.
I received a message saying they can no longer support my store with email thank you's because I have to many customers. I need to setup a montly payment plan. However, there is no where on the site that I can set this up. The plan says it is FREE??????
Thanks for your feedback. We are building the cost plan for the app. It takes a few days. We will notify you when it's done.
Sorry for the inconvenience.
We hope you still consider using our app in the future.
Kind regards
This has saved me the time of writing an automated email to my customers and i am very grateful.Thanks alot
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i like this app its easy to send messages n communicate with my customer i am very happy using this app
I just installed, let see how it works, as soon I get emails sent to my contact list, will let you know, for the moment I can not choose my subscribers to send them a thank you note. Can I?, let me know, thanks a lot
Dear NHBshop,
Thanks for installing. Our app helps you send a thank you email to customers who subscriber or purchase. The email will be automatically sent based on your config time. You will don't need to send it manually, if you have other issue or feature request please let us know via email win@autoketing.com
Autoketing team
Regards!
amazing i love it and keep using it give me great some sort of help guys get this app grow Ur business
Purchased this app but doesn't work too well.
It sends thank-you emails to NON customers (e.g abandoned checkout) which creates a massive confusion with the customer - making them believe they have placed an order when they haven't.
We have received poor reviews on our social media and Google because of this, where customers think we force an order on them.
I have messaged live chat with no response.
We are very sorry for the issue. Currently, our app will send thankyou emails to new email addresses in the email list of Shopify admin.
Please contact us if you have any questions.
Kind regards
Hi Autoketing team. I have a question about free plan. About to amount of 130 free emails. Is it 130 free emails per month? Does it refill in a new month? Or it is 130 free emails forever and can not refill in the new month? Thank you so much!
Thanks for your question.
130 emails don't refill after a new month.
You have only 130 emails to use.
Please contact us if you have any questions.
Regards