Thank You Email Auto Tool , 167 reviews

Overall rating
4.4
Counts per rating level
  • 72% of ratings are 5 stars
    121
  • 15% of ratings are 4 stars
    25
  • 7% of ratings are 3 stars
    11
  • 1% of ratings are 2 stars
    2
  • 5% of ratings are 1 stars
    8
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate thank you emails, noting its potential to boost sales and improve customer relations. Many commend its full customization features and detailed analytics. The quick and helpful customer support is also frequently mentioned. Some merchants report that it aids in customer retention and repeat purchases, enhancing professionalism and customer satisfaction.

August 22, 2023

does not work! Keep giving test email error. Cant change colors in the template. Waste of time.Very complicated to make changes

Ellips Hair Care
United Kingdom
18 minutes using the app
Autoketing replied August 23, 2023

We're sorry for the issues. We can solve the send-test error. It's possible to change color if you customize the code.

Edited April 16, 2020

What will happen once 5000 customers email are used? does this renew every month?
OVERVIEW is not clickable So How to go to settings and see all email list that was sent to customers?

MOOSASILWADI Sci-fi COSMOS DESIGN
Bahrain
6 months using the app
Autoketing replied April 26, 2020

Thanks for your question. 5000 emails will be renewed every month.
Please scroll down the overview, you will see Edit button to change settings.
Please contact us if you have any questions. It'd be great if you like our app and upgrade the review. We really appreciate that.
Kind regards

March 23, 2021

I do not like this app, I have tried to send a test email to see what it would look like and I have tried numerous times.

Mystic light seeker 1111
United States
5 months using the app
Autoketing replied March 23, 2021

Thanks for your feedback. We're sorry for the error.
We have sent an email to support you. Please check your inbox.
Please contact us if you have any questions.

Regards

Edited December 2, 2019

Very bad way to make business, this way I don't predict a great future for Autoketing. I did not receive an email warning me about the decision. Instead, a new customer advised did not receive the email with discount codes. I logged in I found:

IMPORTANT!!!

Dear our valued customers!

We have tried to maintain Thank You Email as a free app to best support you. Unfortunately! We can not afford to maintain the service when the number of customers is growing.

This is beyond our control. We are required to close your free service from 11/11/2019. We apologize to you for this abruptness. However, to continue using the service and supporting us, please upgrade to a paid plan on the billing page. We hope that you can sympathize and help us continue to grow.

Just like that! There is NO WAY I will continue business with Autoketing, this is just bad practice.

Then, if I really need to upgrade while I find another app:

Developer reply
November 15, 2019
Thanks for your feedback. We are building the cost plan for the app. It takes a few days. We will notify you when it's done.
Sorry for the inconvenience.
We hope you still consider using our app in the future.
Kind regards

Overall, $7.00 is not a big deal BUT, Autoketing already established a really bad precedent, you sign up for something and wake up tomorrow with another surprise. No trustworthy nor worth my money to them.

Adora Brushes
United States
3 months using the app
Edited June 2, 2020

I cannot send test emails so I have to use another email and subscribe to our own newsletter to me. And the result is ugly as hell. Too much spacing between paragraphs and it's not mobile-optimized. I need to cancel my subscription ASAP.

Reply to the Dev's Reply: I did not receive an email for support at all!

Ropedt.com
Philippines
14 days using the app
Autoketing replied June 2, 2020

Thank you for your review. We feel sorry that our app didn't come up to your needs. We have sent you an email for support and more information (in case you wanna cancel paying fee), please check it out!

Your friend,
Autoketing Team.

September 23, 2019

This crap doesn't even work. It really makes you look bad. I've contacted support and nothing has been done. Do NOT download this app.

DudleyDudzz
United States
8 days using the app
Autoketing replied September 24, 2019

We are very sorry for the inconvenience. Our support team will support contact you via email to solve the problem. Please sympathize for us.
Best regards

January 27, 2023

I was excited about this app though unfortunately this app was incredibly hard and tedious to use :/ I would not recommend for sellers.

papier & plume co.
Australia
24 minutes using the app
Autoketing replied January 27, 2023

Thanks for your feedback.
We will try our best to improve our app and update new features.

April 23, 2020

wow you guys cancelled the free side! Thats a bummer well ill find another one thanks again anyway

The New Leaders
United States
2 minutes using the app
Autoketing replied April 26, 2020

Thanks for your feedback. We still have a free plan with 10 free products. You can try it.
Please contact us if you have any questions.
Kind regards
Autoketing team

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