Reviews (166)

Overall rating
4.4
Counts per rating level
  • 72% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate thank you emails, noting its potential to boost sales and improve customer relations. Many commend its full customization features and detailed analytics. The quick and helpful customer support is also frequently mentioned. Some merchants report that it aids in customer retention and repeat purchases, enhancing professionalism and customer satisfaction.

December 8, 2020

We installed this app. Then spoke with their customer support. Their customer support was prompt in their reply. This app is too limited to be of any use to us. It appears designed to send repetitive emails that mostly just double up on the email already send automatically by Shopify, such as when a customer makes an order and receives a notification email of such. Notably: This app can not send a "first order thank you email" with specific text on the first order and a shop's thanks on customers first order, Likewise, this app can not send a "second order thank you email" with specific text on the second order and a shop's thanks on customers buying a second time from the shop. Because it lacks any utility for us, we will be uninstalling. We sincerely hope these app makers learn a little more about what a thank you email is for and build some capability into this app.

The Game Steward
United States
3 days using the app
Autoketing replied December 8, 2020

Thanks for your feedback. We're sorry that our app doesn't meet your needs. We will try to improve in the next version.

Regards

August 21, 2019

pretty good so far looks like a really good handy tool I will get a lot of use out of. Instead of emailing each customer one by one I can have my whole list updated in a few clicks! :)

contradiction.org
United States
2 days using the app
Edited November 12, 2019

I have faith in the relevance of this app to be integrated within my shop. Where its application, i believe will improve customer relations as well as increase my shops relevance towards my customers. This is in my consideration, is very important in building a business. Where overtime will embed a presence of trust and honesty throughout the my current and future customers. This trust and presence is what i hope will be present throughout my use of this app. I expect many things and most importantly happiness and satisfaction towards my customers. Even though by installing this app to only send thank you letters. It's still important in maintaining relations with both parties of the exchange business.

In the end i am satisfied with what my aim is with the use of this app. But i can only hope to gain what i dream and must work towards my en devours in making my shop a success

Pimple Stop
Brunei
1 day using the app
July 5, 2019

Great so far. Emails are given a template you can edit to your needs. So far so good.

H.A Magnolia
Canada
About 2 hours using the app
August 7, 2019

good website/app, helps you with automatic email. perfect for persons with not much time. easy to use

torredon.com
Belgium
9 minutes using the app