Orderly Emails ‑ Templates App

We experienced the same issue. More than 60 collections were deleted across several of our stores, and it will take days to rebuild everything.

What is particularly concerning is how an email app, which otherwise performs well in its core function, has the ability to delete critical store data. This should simply not be possible....

Will need compenstation for this.

App caused significant damage to our business overnight with no warning. Developer never reached out (and still hasn't) with any information. We understand that glitches happen, but not communicating is completely unacceptable.

This app messed up our store. They deleted over a HUNDRED collections without permission or warning whatsoever! This messed up our loyalty app, links, categorisation etc and there is no way to recover these deleted collections other than to manually set them up again one by one, product by product! We demand an explanation, apology and a resolution for this ASAP.

DO NOT INSTALL. Just like everyone else, this app deleted majority of our collections with barely an apology.
How an email template app has the ability to delete an entire stores collections is beyond me...
Absolutely will be removing this app

Woke up this morning to having all of my collections deleted by this app as well as my main menu being deleted. No recovery by the looks of things and no idea this was going to happen. Gutted to say the least

Why does an email template system need access to delete collections?! I understand this was an honest mistake, but its inexcusable. 17 of our MAIN collections deleted overnight. Lost sales and a ton of work to fix this now.

This app ruined our store like everyone else. Deleted all of our collections and also our main menu at 9am this morning with no notice. Then after they knew the issue happened, didn't even reach out to let us all know. We were all left to find out we have to essentially rebuild our stores and then find out who and what caused the damage. Should be illegal and also contacting a lawyer. Who knows how much time and money this will cost us now, unless they compensate us somehow to cover this time and expense

This app went rogue at midnight last night and deleted ALL the collections from my store. The developers were aware of the issue and did NOT communicate to customers. I had to chase the issue myself through Shopify support who checked the logs. There is NO RECOVERY. I have to now manually rekey all my store collections and menu structure manually. This has cost me thousands.

This app deleted collections on my store and made me lose sales (automatic collections, ads, all deleted) and valuable time. DO NOT use this app. They dont know what they are doing and the app has too many permissions on your store

CATASTROPHIC DATA LOSS. DO NOT INSTALL.
A rogue update from this app permanently deleted over 20 of our active collections and wiped out months of specialized, multi-lingual SEO infrastructure across 7 international markets. Instead of providing a fix, their leadership hid behind canned PR scripts, lied about recovery efforts, and ultimately told us to manually rebuild the destroyed data ourselves. Grossly negligent and completely unsafe for any serious Shopify merchant.