Orderly Emails ‑ Templates App

This app DELETED half the collections on our website and they have offered no solutions. We lost so many sales. Simply unbelievable.

This app deleted a majority of our collections. We noticed this issue 03/29/26 and contacted Shopify Help Center for assistance because we had no clue why our collections were missing.

Shopify stated it is a "known issue involving the Orderly Emails app, which has caused collections to be unexpectedly removed." From our activity log we can see they went through and deleted it as well.

It is incredibly unprofessional that this company has not emailed its customers to notify them of this issue once they were made aware of it. Why does an email printing application even have permission to access our collections, let alone, delete them?

This app caused serious, real damage to our business, and based on what we’re seeing, we are far from the only ones.

A giant "bug" in their system triggered a bulk deletion of collections across our store. This wasn’t a small glitch or a minor display issue. It removed our entire collection structure in a single automated action.

Why that matters, here’s the reality:

Collections are not just “organization” in Shopify. They power:

site navigation

product discovery

landing pages

paid ads

QR code campaigns

email flows

internal linking across the entire site

When those disappear, it breaks everything downstream.

For us, this has impacted:

our website structure

active landing pages

QR codes we’ve distributed at live events

campaigns currently running

ads

SEO

promos

overall customer experience

And we’re still uncovering the full extent.

What’s even more concerning is this:

They’ve now confirmed this was caused by a bug on their end, and that it affected many stores.

But there was:

no warning

no safeguard

no rollback

and no proactive communication

This is not just a bug. This is a failure in how destructive actions are handled.

Even more alarming: they’ve stated their system does not properly log successful API actions like deletions, meaning they can’t even tell merchants exactly what was removed.

That’s a serious design flaw.

If you are using this app, you need to understand the level of access it has and the potential risk. This wasn’t a user mistake. This was an automated process that went wrong and caused widespread damage.

We’re now spending significant time, money and resources rebuilding and repairing what was lost.

Thanks for deleting EVERY SINGLE COLLECTION on my site yesterday then not bothering to let anyone know that you did it. You tanked 15 years of solid google ranking, search history and backlinks. You allowed this problem to go on for more than 24 hours before you had the decency to put an update in the notifications within the App on Shopify and post a note on your website, meanwhile you never actually reached out to any of the impacted sites. I found out only because Google Merchant Center and Simprosys Feed App sent me messages yesterday at the 12 hour mark warning of missing collections and 404 errors.

The app deleted all of our collections without warning or authorization. Support has not responded to our messages. This has caused significant damage to our sales and reputation, and we are still awaiting a response.

This app deleted over 25 important collections from my store which deleted all links and images from our homepage. Shopify confirms in the activity log that it was this app that deleted. Do not install this app and I recommend everyone to delete it immediately and report to Shopify.

The app deleted collections from my website without any notice or reasoning. This is not something an app like this should be doing.

I reached out to support and have not heard anything. Extremely upset.

This app deleted all of our collections randomly. This should be impossible and the fact they have the permission to do this is absurd. A huge task to restore everything and loads of sales lost. The support is none existent and the founder wrote two tweets all day with no updates.. Do not install this app, do not trust this company!

App accessed our products and collections. I woke up to find my website in disarray as this app wiped out all our collections. No email notification, nothing. I had to email and ask and get this standard response. This is a huge breach of trust and security. I will be deleting this app and do not recommend.

This app permanently deleted ALL of my smart product collections this morning with no warning and no permission. The developer is "aware of the issue." The fact that they allowed this to happen at all is completely unacceptable. Obviously this and all other apps from this developer have been permanently deleted and banned from ever being used on our store in the future. It's been two weeks since this major incident and we haven't heard from the developer with any updates.