SAP Emarsys Marketing Platform

SAP Emarsys Marketing Platform

Pricing
Free to install. Additional charges may apply.
Rating
1.0 (1)
Developer
Emarsys Team

Emarsys, an SAP company, is the omnichannel customer engagement platform that empowers marketers.

Fast-growing e-commerce brands on Shopify Plus can rapidly achieve targeted business outcomes by automating highly personalized and engaging omnichannel customer experiences with Emarsys. Make the most of the platform as quickly as possible with a fast and easy onboarding. Connect your products, customers, orders, web behaviors, and Shopify events within Emarsys, all without development resources.

Fast-growing e-commerce brands on Shopify Plus can rapidly achieve targeted business outcomes by automating highly personalized and engaging omnichannel customer experiences with Emarsys. Make the most of the platform as quickly as possible with a fast and easy onboarding. Connect your products, customers, orders, web behaviors, and Shopify events within Emarsys, all without development resources. more
  • Onboard data and channels to deploy cross-channel campaigns quickly.
  • Build trusted, loyal and lasting customer relationships with every interaction.
  • Make smart, quick decisions with data-driven insights and analytics.
  • Drive predictable and profitable growth throughout the customer lifecycle.
  • Get up and running within days with our Certified App.

Languages

English

Works with

Shopify Flow, Checkout, Mobile Apps, Store POS, Contact Centre Apps, Instagram Ads, Google Ads, Facebook Ads

Categories

Pricing

Free

Free to install

More information about our solution can be found on our website

All charges are billed in USD. See all pricing options

Reviews (1)

Overall rating
1
Counts per rating level
  • 0% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 100% of ratings are 1 stars
September 26, 2024

Here are the most important bullet points from our experience with Emarsys and why you shouldn't use it at any cost if you are on Shopify:

1- the most important reason is that Emarsys-Shopify integration is broken and doesn't work as expected, of course, they don't accept this fact but you can see it in the data management dashboard in Emarsys itself.

My client has been on Emarsys for about 3 years and they charged my client with all the onboarding costs, but when I joined them about 6 months ago nothing was working correctly. and from that time with all my follow-ups with their team they couldn't solve the very basic problems that we have (for instance, the number of orders in Shopify and Emarsys didn't match)

2- They charge you with so much extra costs as onboarding and etc, and hook you with a yearly contract, so you can't get rid of them easily when you understand their platform doesn't work for Shopify.
and then they threaten you to engage the legal team and money collection companies.

3- Emarsys support is drastically slower than the normal support in the industry. while so many companies answer your chat support in 10 minutes, it's normal if you get the first response from the Emarsys support team after a week and it's the same process and timing for each time you answer their messages.
overall it's a disaster to deal with their support.

I'm the number one Emarsys freelancer on Upwork and I've been working with this platform for more than 5 years, and it's extremely disappointing to see how they perform on the biggest E-commerce platform on the globe.

Hope this review helps you to choose your marketing platform smarter and don't fall in Emarsys trap.

AMR Hair & Beauty
Australia
About 1 year using the app

Support

Emarsys Team can answer any questions you have about SAP Emarsys Marketing Platform.

Developer

Emarsys Team

Kossuth Lajos utca 7-9., Budapest, 1053, HU

Launched

September 16, 2020

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