Emotive: SMS Marketing , 69 avaliações

Classificação geral
3,9
Número por nível de avaliação
  • 80% das avaliações são de 5 estrelas
  • 4% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 16% das avaliações são de 1 estrelas
23 de abril de 2024

We enjoyed working with Emotive! Their team is always very responsive and they also help you plan out and schedule your campaigns. We had a good experience working with our customer success manager. Overall, they’re a great solution for brands whether looking to get started on SMS or to grow their list!

SOSHE Beauty
Estados Unidos
8 meses usando o app
4 de abril de 2024

Great support and super easy to set up! We literally spent 5 minutes and we were all set with the Pixel. Oftentimes times, when setting up new software, the onboarding is slow this exceeds my expectations. Additionally, we have seen a huge lift in only 3 weeks thousands in recovered revenue and customer data.

TA3SWIM
Estados Unidos
Mais de 1 ano usando o app
24 de abril de 2024

The customer service is great. They helped me get all the important things set up during the trial period. They were willing to accommodate for my seasonal business and gave me a discount and support even though I wasn't able to sign a year contract. It is easy to set up flows to reach customers with relevant messages. It integrates well with Shopify.

QuikCamo
Estados Unidos
Aproximadamente 2 meses usando o app
5 de abril de 2024

I had a great experience working with the team at Emotive. They were incredibly helpful and collaborative, ensuring that our account tracked users efficiently and accurately. What impressed me most was their understanding of how we wanted to target our audience across our various products. Jen and Olivia were particularly responsive and patient, addressing all of my questions promptly. I'm very grateful for their guidance in navigating Emotive's metrics. However, we only use Emotive for sending emails and not text messaging.

GRINDBasketball
Estados Unidos
Aproximadamente 2 meses usando o app
21 de fevereiro de 2024

We have now used both Emotive SMS and their Pixel services. The people there are nice but on two separate occasions Emotive has grossly over promised and under delivered. We were stuck in an SMS contract that took our previous 40x ROI at Post Script SMS services to 2-3x with Emotive. The pricing and contract cost us dearly.

Fast forward years later, Emotive reaches out to have us try their new Pixel service which captures emails and sends abandoned cart messages, this time thankfully no contracts were sent as we have been using Retention.com for this same service but opted to pause and give Emotive a chance to redeem themselves. Our one month trial was an absolute embarrassment and again, cost us thousands in lost revenue.

Never again...

Boundary Supply
Estados Unidos
8 meses usando o app
3 de abril de 2024

Ryan, Jen, and Mhira are amazing! They held our hand through every step of the process making it such a wonderful experience. We were hesitant at first to enter the SMS world but the transition to SMS/MMS was seamless.

Gold & Honey
Estados Unidos
2 meses usando o app
28 de março de 2024

Great platform, and amazing support.
My experience with emotive is very positive. I have tried all other platforms and switched from Klayvio and Attentive and this is by far the best SMS platform out there.

Centric | World's #1 Training Shorts
Estados Unidos
13 dias usando o app
19 de dezembro de 2023

Emotive has been a great hands-on tool that continues to provide our store with the sms results we want to see. The tech integrations have been seamless and timely. My only complaint is that there seem to be a lot of missing features that would be nice to have, but the team is very quick to offer alternative solutions and work on product updates.

Pit Boss Grills
Estados Unidos
11 meses usando o app
4 de dezembro de 2023

The Emotive Growth Team has helped us to scale our SMS and social advertising efforts by creating a seamless experience for social media users to become part of our digital ecosystem. This led to an increase in net new business and better retention of existing customers. They really work to understand your business and goals while collaborating on initiatives that move the needle.

Steele Canvas Basket Corp
Estados Unidos
Mais de 3 anos usando o app
14 de dezembro de 2023

Never again! It's unfortunate but it seems like the classic tale of a company that grew too big too quick.
Customer service was appalling, you would have to wait days for a response & more often than not the response not correctly addressing the issues/worries/questions.
We asked for a custom plan as our usage did not include many of the features advertised. They agreed and yet never actioned the reduced costs.
After more unanswered queries on attribution & other such things we had no choice but to give them the flick. They carried on charging us and my god... Let's just say it would have been great if their customer service and overall service in general had as much determination and persistence as their accounts team! Have a question about attribution or even worse an issue that needs to be addressed? Good luck... BUT, Miss a payment and watch them come hurtling into your inbox!
Over priced waste of time. Never AGAIN!
If there was a chance of a ZERO star it would be selected, 1 is too many already.

Racecraft Australia
Austrália
9 meses usando o app