Highlights
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Use directly in Shopify admin
About this app
Launched
May 27, 2022 · Changelog
Languages
English
Categories
Marketing analytics , SMS marketingWorks with
ReCharge, Zendesk, Slack, Zapier, Gorgias, KlaviyoConversational SMS Marketing is the highest ROI channel for ecommerce stores. Try it today.
Engage your customers through automated two-way text message conversations. Your Emotive plan comes with dedicated strategy, support, and copywriting resources and even offers do-it-for-you options to ensure you maximize your revenue. Emotive is easy to use and risk-free to get started. We offer a 5x ROI guarantee or your money back.
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Build your SMS audience compliantly with customized pop-ups and checkout flows
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Create two-way SMS campaigns easily from 600+ of pre-tested templates
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Segment your customers and automate abandoned cart messages or promotions
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Take advantage of do-it-for-you support, strategy, and copywriting services
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Drive revenue and measure success with attribution analytics and reports
Pricing
External charges may be billed by Emotive separately from your Shopify invoice. Learn more
Free to install
30-day free trial then option to graduate to a paid plan with a 5x ROI guarantee
Free to install
30-day free trial then option to graduate to a paid plan with a 5x ROI guarantee
All charges are billed in USD.
57 reviews
We really love using Emotive. It makes SMS marketing super seamless.
Their support and onboarding team is fantastic, they are extremely helpful in ensuring your team is taking full advantage of all of the features to maximize ROI.
Emotive is definitely one of the better SMS platforms we've used (and we've used quite a few). The dashboard has a great layout, and it has all of the features we need to launch successful campaigns. The pre-built flows are super good on their own and easy to customize to your brands needs.
So far everything has been great, but the only feature I would like to see is a cost calculator to show the estimated cost for the campaign before it has been sent.
Emotive is not truthful about its attribution. They do not offer the support to be helpful and strategic. The app does not work on mobile devices. Support is limited in solving problems. It is impossible to get out of a contract where Emotive does not deliver what is promised.
Warning: Do Not Use Emotive!
Short summary: They manipulate their contracts to charge excessive fees which are not discussed when you begin and lock you in with unreasonable auto renewals.
We started with them a year ago. We signed a one-year contract with fixed fees. Fast forward six months, they start introducing a new fee. It raised prices by over 30%. No notification was given. Annoying, but fine, we accepted it as Attentive refused to work with us. A bit later, we decided not to renew for the following year. They said we auto renewed and could not cancel.
It turns out that they changed their terms and conditions after we signed the contract, without notification, to lock us in. After a month of emails, we finally threatened a lawsuit and they said they “made a mistake” and we did not auto renew and were able to cancel.
Lesson learned, DO NOT USE EMOTIVE!
FYI: This is the first negative review I have ever left after six years on Shopify.
10/10 Emotive is an excellent platform. It is user friendly and has opened up a whole new avenue of marketing for our brands. Jessica and the team are a joy to work with and have been so helpful in offering assistance during transitions, helping with copy, and sending ideas for campaigns. Would highly recommend this platform for anyone looking to start SMS marketing.
PREDITORY CONTRACT, DO NOT USE. This app does work well but if you are not aware of their exact contract terms you are screwed. They give no notice of contract auto renews and then offer not solutions on breaking it early. We are obligated to buy out the full contract or keep using this stupid and expensive service.
When they schedule you for monthly "meetings" all they do is try to sell you on the other platforms they have and try to sell you on sending 2 messages a week, to make them more $.
DO NOT USE, I repeat, DO NOT USE
About this app
Launched
May 27, 2022 · Changelog
Languages
English
Categories
Marketing analytics , SMS marketingWorks with
ReCharge, Zendesk, Slack, Zapier, Gorgias, KlaviyoBuilt by Emotive
About Emotive
4.3 average rating
1 year building apps for the Shopify App Store
3605 Cananea Dr, Encino, CA, 91436, US
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