by Encased, Inc.

Hassle-free customer service for damaged or missing orders.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

All reviews

1 - 10 of 20 reviews

The Frozen Bean

Creating a better experience for our customers. Thanks for the customization help on our cart. Your team rules! Ask for Paul for A+ service.

Inked Shop

Took the time to understand our needs on top of what they already do. Super helpful app as all of the shipping industry is imploding.

Revolver Magazine

Top notch. Attention to detail. Able to get on a call anytime. You would think they are part of our team! Thanks!!!

Butt Snorkeler

I've had a great experience with this team. Been with them for nearly 6 months now (alpha/beta customer). They're always looking for, and open to, feedback on the platform and it has become more intuitive and useful with each iteration. Always quick to resolve issues for our customers, and haven't received a single complaint from customers re: Encased's resolution process. Has alleviated a decent amount of cs time for us and also helped our margins as we're not eating the cost of replacing each lost or stolen shipment - especially since we ship international quite a bit.


We were happy to link with encased, especially over the course of COVID, when packages were constantly in danger of getting lost. It helped us as a company feel secure in our shipments, and it helped provide a service to our customers that we otherwise could not have provided. We would highly recommend Encased to other companies, and will use them in some of our other shopify businesses, too!

Freestyle USA

Awesome!!! Thanks for all the help! Kind staff. Willing to go above and beyond for all of our needs.


I’ve been using this app Encased for the last 6 months and I’m really happy with it. Lee has been a great help in assisting us in what ever we needed. You guys should definitely checkout them out

BE Outfitter

We've been impressed with the Encased service and team. They've been open to our feedback on how to make the product better and we appreciate that. Definitely recommend it.


Really awesome team. There was a bit of a grey area as to how the product worked regarding claims but they actually took the time to book a call with their development team and walk me through it all. As a newer company, they will be adding really uselful features in the coming months and I'm excited to see what they come up with!

Red Iguana LLC

Wow! We love Encased so much! use it for 2 of our stores already ! Highly recommend! Easy to install, less problems with customers

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