by Encased, Inc.

Hassle-free customer service for damaged or missing orders.

5.0 of 5 stars(18 reviews)

Hands-Free Customer Service

Customers submit issues in one click without engaging with your customer support. Turn order issues into re-purchase and lifelong customers.

Order Protection

Customers who choose to protect their order are covered from missing or damaged packages. We pay the cost to replace the item, not you.

Seamlessly Integrated Widget

Checkout friction is a big no-no. We put the polish on our widget to ensure no slow page loads or refreshes that may hinder cart conversion.

About Encased

Why Encased

You’ve spent years perfecting your product, marketing, and website, and that hard work is paying off in the form of new sales. You're confident you'll have a customer for life as soon as they see their purchase. Don't let shipping issues put you in jeopardy of losing that brand loyalty you could have earned.

Add Encased to your checkout experience and your customers will be protected from lost, stolen, or damaged packages. If something does happen to a shipment, we will replace the item or refund the order. It’s free to you and your customers can choose to protect their order at checkout for usually 1% of the total cart value.

We handle the order issues process from start to finish and provide you with key insights along the way.

How does it work for me?

You've clicked the button saying "Add App". Great! Now someone from our team will be in contact in a matter of hours to get our widget installed on your storefront. We want this to be as easy as possible for you, so you can either: 1. Have our professionals install the code (Free of course) 2. Have someone else with the most minimal of coding experience place the code on your site.

That's it! You're done.

How does it work for my customers?

Our widget will load swiftly and discreetly as part of your checkout page. Customers who check the box opting into order protection will receive either a confirmation text message or email from us once the purchase is complete.

In the event that something happens to your customer's order, they can painlessly submit an order issue to us and we'll resolve it.

This confirmation message they received at purchase will have a link they should utilize to submit an issue. That link will take them to a form that has key fields (e.g., order number) pre-populated to keep the process as painless as possible.

Once they submit their issue, they'll have a resolution in the form of a new item or refund in less than 24 hours. Meanwhile, your customer support team hasn't had to lift a finger!

How do I get started?

To get started, click the button labeled “Add App”. Log into Shopify if necessary, and you'll then be prompted to give us just enough permission to place the widget on your storefront.

See the app in action

Explore how the app works in an example store.

View example store

Media gallery



Free to install

$99 implementation fee for shops smaller than 250 orders a month.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews

Butt Snorkeler

I've had a great experience with this team. Been with them for nearly 6 months now (alpha/beta customer). They're always looking for, and open to, feedback on the platform and it has become more intuitive and useful with each iteration. Always quick to resolve issues for our customers, and haven't received a single complaint from customers re: Encased's resolution process. Has alleviated a decent amount of cs time for us and also helped our margins as we're not eating the cost of replacing each lost or stolen shipment - especially since we ship international quite a bit.


We were happy to link with encased, especially over the course of COVID, when packages were constantly in danger of getting lost. It helped us as a company feel secure in our shipments, and it helped provide a service to our customers that we otherwise could not have provided. We would highly recommend Encased to other companies, and will use them in some of our other shopify businesses, too!

Catori Clothing

Moving from Route to Encased has been the best decision we've made. From a superior UI that actually works, a claims process that doesn't take months to have a resolution as well as customer support that takes feedback on board, Encased seems like the best solution for Shipping Insurance and customer peace of mind.